Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Southern Ford
Newport News, VA
2,585 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,585 reviews
June 27, 2025
As always Stephanie and her team provide top notch service. She is always, always a joy to see and work with. service. She is always, always a joy to see and work with. More
by VER50RA
Verified Customer
June 27, 2025
The service department completed my inspection in under an hour. I was pleased with the quickness an hour. I was pleased with the quickness More
by LYNNTAYLOR0765
Employees Worked With
June 27, 2025
I was able to get in very quick when I needed a State inspection for my F250. They did the inspection quick and got me back to doing things I needed to do. I feel very respected every time I go there for inspection for my F250. They did the inspection quick and got me back to doing things I needed to do. I feel very respected every time I go there for my service. More
by Doland.Miller
June 26, 2025
Everything good I m happy with service thank you appreciate I like southern food good nice appreciate I like southern food good nice More
by LUKITAS.JUAREZ4
Employees Worked With
June 26, 2025
Alicia Jones was very helpful during the entire time that my vehicle was being serviced at Southern Ford Newport News! She answered every question I had and kept me informed throughout the process. my vehicle was being serviced at Southern Ford Newport News! She answered every question I had and kept me informed throughout the process. More
by maddypup2
Employees Worked With
June 25, 2025
N/a 15 wononords humidity no one has ever done that before and after pictures before and after pictures More
by KRAYSKI
Employees Worked With
June 25, 2025
Thanks to qwynn for securing my lost phone👍🏻. Thanks for a great install on my bed cover Thanks for a great install on my bed cover More
by VACanvas
Employees Worked With
June 23, 2025
Service was prompt. Dealership delivered great customer service. Will definitely recommend. Car returned in timely matter. Dealership delivered great customer service. Will definitely recommend. Car returned in timely matter. More
by Tiffany W.
Employees Worked With
June 23, 2025
My experience has been terrible every time I bring my truck there. Vowed to never come back. But circumstances change. And lo and behold nothing changed there at the dealership. They had my vehicle there truck there. Vowed to never come back. But circumstances change. And lo and behold nothing changed there at the dealership. They had my vehicle there for weeks without any contact to myself or my insurance. Claimed their phones were down but the day I went to talk in person they conveniently were fixed right before I got there. Another 2 weeks went by with no contact. Blamed phones again. And they again were “fixed” the day I went up there. It sat so long with nothing done that I had to turn in my rental and struggle to figure out what to do with no vehicle. Do not take your ford to this dealership. The waits are long. The service is terrible. And the costs are crazy. If you do. Yours too might sit for a month without any contact. Worst dealership in the area. Without a doubt. Take yours to Bowditch. More
by tgbruz
Employees Worked With
June 22, 2025
Scheduled appointment online same-day. They were able to complete service as requested. Service took longer than other dealerships we’ve used, but they got the job done. Only issue was the They were able to complete service as requested. Service took longer than other dealerships we’ve used, but they got the job done. Only issue was they didn’t change the tire pressures when they rotated tires, so I had to do that myself when I got home. More
by Armych1023
Employees Worked With
