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Southern Ford
Newport News, VA
2,545 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,545 reviews
May 29, 2025
Received quick attention and the situation was diagnosed quickly . I received my estimate in a timely manner. When the repairs were done I was quickly notified. quickly . I received my estimate in a timely manner. When the repairs were done I was quickly notified. More
by cltcfn
Verified Customer
May 29, 2025
We bought the car in 2013 and experiences has been good. When Stephanie came aboard as our customer service representative for us it took customer service to another level. I am not saying customer service When Stephanie came aboard as our customer service representative for us it took customer service to another level. I am not saying customer service wasn't always good, it was: it's just that Stephanie Spangler goes above and beyond to make sure we are satisfied and she is so kind. We love her. Thank you. More
by Jesusisthedoor
May 29, 2025
Good customer service and got down to the issue which was cost effect for me cost effect for me More
by TONJAWINSTON
Employees Worked With
May 29, 2025
Efficient service, friendly staff, helps to check through faults and provide decent advice for the car faults and provide decent advice for the car More
by keechungren
Employees Worked With
May 29, 2025
Exceptional service always! Timeliness Excellent. Customer service excellent. Repair on car excellent . Communication is excellent Timeliness Excellent. Customer service excellent. Repair on car excellent . Communication is excellent More
by Jesusisthedoor
May 29, 2025
Overall this dealership is pretty good. The biggest issue is the disconnect between the different departments. That tends to result in wrong parts being ordered or items not completed. Whic The biggest issue is the disconnect between the different departments. That tends to result in wrong parts being ordered or items not completed. Which ultimately results in lost of time. More
by MONROE.DSJ
May 25, 2025
I had a great experience dealing with Joe. He was very helpful and friendly and answered all my questions. He was very helpful and friendly and answered all my questions. More
by CARMEN
Employees Worked With
May 24, 2025
Reasonable and honest prices. Great service and was able to accommodate me getting to and from the dealership. Would highly recommend! Great service and was able to accommodate me getting to and from the dealership. Would highly recommend! More
by aprilgrant617
Employees Worked With
May 24, 2025
Stephanie was great, got me in last minute so I could make my trip. Services performed were done well. make my trip. Services performed were done well. More
by GROMDF
Employees Worked With
May 23, 2025
Muy malo me robaron 1472 dolares me entregaron mi troca mas mal que cuando la lleve mas mal que cuando la lleve More
by escobaredwin360
Employees Worked With
