Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Southern Ford
Newport News, VA
2,546 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,546 reviews
May 15, 2025
No invoice, warranty issue unknown, contacted advisor and manager, advisor was pleasant, probably new. Waited for part manager for warranty issue, was not available manager, advisor was pleasant, probably new. Waited for part manager for warranty issue, was not available More
by pscmontana
Verified CustomerEmployees Worked With
May 15, 2025
Great experience Everyone was really helpful especially Stephanie. My service was completed relatively quickly. Great service Stephanie. My service was completed relatively quickly. Great service More
by otisalexander1278
May 14, 2025
My service was faster and less expensive than expected. Also, Alicia, my service advisor, has a very friendly and endearing smile. Also, Alicia, my service advisor, has a very friendly and endearing smile. More
by Chris Haas
Employees Worked With
May 14, 2025
Stephanie was a pleasure to work with kept me informed did what I needed timely did what I needed timely More
by DAD02250
Employees Worked With
May 14, 2025
They were convenient they were helpful gave me good suggestions also gave me alternatives to just spending a lot of money out of pocket I was very satisfied suggestions also gave me alternatives to just spending a lot of money out of pocket I was very satisfied More
by kaseywill75
May 13, 2025
Your Service was awesome. I would recommend anyone to your dealership. Thank you sincerely.🙂 I am very please with my vehicle thank you again I would recommend anyone to your dealership. Thank you sincerely.🙂 I am very please with my vehicle thank you again More
by raymond.bowman31
Employees Worked With
May 13, 2025
Service was excellent, thank you! Good communication, clear recommendations and fast service. This was a very good experience. Good communication, clear recommendations and fast service. This was a very good experience. More
by lindsayw98
Employees Worked With
May 11, 2025
What I need was done in a good manner and they call when they were done they were done More
by earnieearnieearnie
May 10, 2025
I have a pleasant experience each time. That’s all I wish to write here. That’s all I wish to write here. More
by cierasf7
Employees Worked With
May 10, 2025
I maybe leaving this review prematurely, but I was prompted/encouraged through means of a link associated with a text message. So to give further context to my experience, I received service in relati prompted/encouraged through means of a link associated with a text message. So to give further context to my experience, I received service in relation to a diagnosed engine related issue. Arranged the service which took approximately 2days if not 3 to perform & retrieved the vehicle upon completion. The following day the reason I visited the dealership initially, I experienced again & it appears to be more frequent. So I called immediately once noticed. I take into account it’s a Saturday & not all staff are present, yet I called more than once from the various number associated with the dealership & each call was forwarded to voicemail. I decided an hour prior to closing I would visit the dealership to convey my concern in person & the service department is closed & closed at 5pm as I was informed though I made calls in the am hours of the day & mid day to only receive voicemail messages. I leave this review standing outside of the dealership at 738p after being told my options are to leave the vehicle…my primary vehicle at that & await till opening hours Monday. Feeling frustrated & disappointed as the solution to a issue that was supposedly addressed is further inconvenience. More
by freementally
Employees Worked With
Other Employees :
Winston if I’m not mistaken performed the repair/replacement
