Back

Southern Ford - Service Center

Newport News, VA

4.8
894 Reviews

894 Reviews of Southern Ford - Service Center

Sort by
May 18, 2024

They do a good job. I don’t feel pressured to have more than necessary work done. They are busy but if you plan ahead appointments are readily available. Once in for ser More

by jlsschofield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024

Took longer than expected 1hr I was told but took 2hrs n 15 mins actually More

by BRADLEYCARTER630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024

I received very good service from my representative and the wait was not long. I would recommend Southern Ford without reservations. More

by vivonyourside
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024

I received excellent service from the team that worked with me for car they were very knowledgeable and I will be back for that great service again More

by wdiggs2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 17, 2024

Very helpful thank you keep up the good work again thank you ok until next time More

by BOSN615
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024

Stephanie Spangler's performance is excellent. I really appreciated her deeds. I know her to care what my car was requesting. More

by GIANGRANDE.STEFANIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I have not worked with them
May 17, 2024

I have always found the service and the staff at Southern Ford to be "Top Shelf"! More

by CJROGERS0902
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024

First service since the switch to Southern. Seemed fair and very friendly. Kept me updated on status and when completed. More

by JERRYDFERGUSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 16, 2024

Great customer service. John kept me abreast of updates and items needed for service and repair. More

by Fredrick Baker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 16, 2024

Great service and good communication. Vehicle done on time and with care. Staff was very friendly and helpful! More

by NC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

1
...