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Southern Ford - Service Center

Newport News, VA

4.7
1,911 Reviews

1,911 Reviews of Southern Ford - Service Center

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April 18, 2024

Alicia Chapman Jones took very good care of me. The service was accomplished in around an hour. AND this time the service tech affixed an oil change reminder sticker on the truck's windshield. More

by steve_g
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 18, 2024

Everything done was completed correctly, up to standard, and in a well paced timely manner. More

by AYOST17
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 18, 2024

I was very pleased with my recent service at Southern Ford. Love your new valet service. The requested and recommended services came in under estimate and were fairly priced. Will definitely recommend to More

by GILLINGHM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
Apr 19, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 18, 2024

This place did a quick job. They had me come pick up my car while waiting for parts and got most done in one day. More

by PATGAT96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY, SCOTT MIKULEC
Apr 19, 2024 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 18, 2024

All the people I have had contact with are very nice people to work with: More

by EGAYDEN5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 17, 2024

I feel the company knew about the history of my car’s problem and was not forthcoming with the information. More

by CJNICE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY
Apr 18, 2024 -

Southern Ford responded

We appreciate your feedback and are eager to better your return experience.

April 17, 2024

No acknowledgement upon my arrival. But, eventually was greeted and told someone will be with me shortly. The wait for the service provided was not bad at all. Upon completion, when More

by SHARON MAYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Southern Ford responded

Thank you for taking the time to provide us with this feedback, Sharon.

April 17, 2024

Expert knowledge helped me know how to get my car to be serviced. It's a hybrid and the battery completely went out. And it was replaced within 2 days. Terrific! Thank you! More

by ROZSTORM
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 17, 2024

People are very friendly I always get top quality work and I would recommend them More

by mamadee or Delores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY
Apr 18, 2024 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 17, 2024

I've been have my C-max serviced at this dealership when it was Hall and now Southern without any complaints. More

by CREW595ADVISOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
Apr 18, 2024 -

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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