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Southern Ford - Service Center

Newport News, VA

4.7
1,916 Reviews

1,916 Reviews of Southern Ford - Service Center

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April 17, 2024

No acknowledgement upon my arrival. But, eventually was greeted and told someone will be with me shortly. The wait for the service provided was not bad at all. Upon completion, when More

by SHARON MAYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Southern Ford responded

Thank you for taking the time to provide us with this feedback, Sharon.

April 17, 2024

Expert knowledge helped me know how to get my car to be serviced. It's a hybrid and the battery completely went out. And it was replaced within 2 days. Terrific! Thank you! More

by ROZSTORM
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 17, 2024

People are very friendly I always get top quality work and I would recommend them More

by mamadee or Delores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY
Apr 18, 2024 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 17, 2024

I've been have my C-max serviced at this dealership when it was Hall and now Southern without any complaints. More

by CREW595ADVISOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
Apr 18, 2024 -

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 17, 2024

I feel the company knew about the history of my car’s problem and was not forthcoming with the information. More

by CJNICE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY
Apr 18, 2024 -

Southern Ford responded

We appreciate your feedback and are eager to better your return experience.

April 17, 2024

So far MUCH IMPROVED SERVICE since Southern took over! Your pick up and delivery service is an enormous convenience for me More

by TRAILHEAD18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MANNY PATEL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gwen Saunders, JON CONWAY
Apr 18, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 16, 2024

I came in to get recalled items repaired and also thought I needed new brake pads. The service center told me that my brakes were in good shape and that the ware on my tires could be causing the issue. Under More

by LUV2BOXU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 16, 2024

Sales department took care of issue I had with used truck I recently purchased. I will come back in the future for services. More

by fansabo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 16, 2024

The two times I have been there have been good experiences as a new member of the Southern Auto group. More

by CARLV119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 16, 2024

A good place to bring your car or truck. As long as stephanie is there More

by johnwalton734
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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