Southern Ford - Service Center

I appreciate the service completed, We had to commit to a repair over a holiday weekend. With no loaner cars available and my wife still having to go to work, we were stuck spending $600 for a rental car. repair over a holiday weekend. With no loaner cars available and my wife still having to go to work, we were stuck spending $600 for a rental car. My gripe is with ford. Seriously. Build a more reliable vehicle. More

We had a great experience at Southern Ford! ! It was Easy to work with our salesman!! ! It was Easy to work with our salesman!! More

Had a good experience from start to finish. Highly recommend not forcing customers to write a review after giving a 5 star. Highly recommend not forcing customers to write a review after giving a 5 star. More

Quick fast and customer service oriented. Amy problems I have if any are fixed or corrected immediately. Amy problems I have if any are fixed or corrected immediately. More

Communication at the service department is non-existent. No one ever answers the phone even though there are always people there. They have my truck for days on end and never call me or provide any informat No one ever answers the phone even though there are always people there. They have my truck for days on end and never call me or provide any information. When I call to get a status update, I have to call the sales department and have someone from sales walk back to the service department and put someone on the phone. There is no other way to get ahold of the service department because they don’t return any calls when you leave a message either. Terrible communication! More

I don’t know who Robert Johnson is. The biggest reason for my low rating is the complete lack of communication from the service department. My truck has been in 4 times for the same pro The biggest reason for my low rating is the complete lack of communication from the service department. My truck has been in 4 times for the same problem, a leaking rear differential, and as frustrating as it has been that we can’t seem to get this fixed, the more frustrating part is that no one will ever answer the phone in the service department. I’ve called so many times and never get anyone to answer the phone. I leave messages on the message service and no one ever returns my calls. The only way I can ever get through to the service department is to call the sales department and ask someone from sales to go back to the service department and put me in touch with someone. Yet, every time I walk into the service department there are at least 2 people, if not more behind the desk. I don’t understand why no one can ever answer the phone in the service department to give customers an update on average vehicle they’ve had for several days. More

I like the pickup and drop off keep it up that good work good work good work More