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Southern Ford - Service Center

Newport News, VA

4.7
2,138 Reviews

2,138 Reviews of Southern Ford - Service Center

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September 10, 2025

They are always customer oriented. They are Friendly all the time. Alicia is totally awesome. More

by dotwing59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2025

Alisha was wonderful. Very knowledgeable and helpful. I will ask for her everytime. I will be back on Friday for additional work. More

by Kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2025

I was charged for the gloves, glasses, cleaners and more that were used to change my oil and do my state inspection. At one time state inspection were no charge, now without notice they are no longer free. More

by rwhumphrey.lawncarellc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
KEVIN PHILLIPS
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2025

This dealership has a quick turn around and is friendly to the customer. Really enjoy the process More

by PDOMON2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KEVIN PHILLIPS
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 06, 2025

Kevin got my vehicle in early and got everything taken care of sooner than expected. I appreciate him taking good care of my vehicle. More

by deanomcnair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
KEVIN PHILLIPS
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 06, 2025

Came in for a recall, took the estimated time and had zero issues with the process. More

by mcnaffi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 05, 2025

Excellent customer service, promptly took vehicle back and performed service in a timely manner. Checkout was prompt and easy More

by malliesdad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos, Jonny
September 05, 2025

When I first arrived I was greeted in a friendly and timely manner. The waiting room is clean and comfortable. More

by cturner0921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ROBERT JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 04, 2025

Always friendly and super helpful! ! Won’t go anywhere else! The are tinkly and keep you informed throughout the process. More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2025

I was very pleased that my appointment was 9:00 and they were right on time! Only took 45 minutes to complete the work plus when I went to pay it was $0.00. It was a good day. More

by bobnme3576
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KEVIN PHILLIPS
5.0
This rating includes all reviews, with more weight given to recent reviews.