Southern Ford - Service Center

The staff and service technicians at southern ford was very helpful from start to finish! My service was an emergency service on a Saturday. They made sure my truck was fixed and went above and beyond to very helpful from start to finish! My service was an emergency service on a Saturday. They made sure my truck was fixed and went above and beyond to help me get back on the road in a timely manner. Thank you to the Southern Ford team. More

Dealership, including Srrvice, Parts and Truck are extremely customer oriented, professional and helpful. I would highly recommend Southern Ford, Newport News for you automotive needs. extremely customer oriented, professional and helpful. I would highly recommend Southern Ford, Newport News for you automotive needs. More

Fast and very friendly. The dealership is well layed out and everyone greeted me as I navigated to the waiting area. The dealership is well layed out and everyone greeted me as I navigated to the waiting area. More

I spoke with Edwin to drop off my vehicle. He was so kind to take my keys and get me checked in. He made calls to update me on the status of my vehicle. When it was ready for pickup. He took He was so kind to take my keys and get me checked in. He made calls to update me on the status of my vehicle. When it was ready for pickup. He took the time to explain the services provided and let me know if I had questions to call back. More

Friendly service. Got me in and out very quickly. It was easy to make the appointment too. Got me in and out very quickly. It was easy to make the appointment too. More

Jon Conway and his staff are professional & efficient, drop the truck off around one was able to pick it up before four can’t argue with that drop the truck off around one was able to pick it up before four can’t argue with that More

Very polite and attentive. Explained the work and ensured satisfaction of the services given also provided me updates to needed work Explained the work and ensured satisfaction of the services given also provided me updates to needed work More

Management I spoke with just did not care about my concerns on service and treatment I received from their service manager / advisor concerns on service and treatment I received from their service manager / advisor More

Always great, professional, timely, courteous and dedicated to a satisfying service experience for the customer. Eddie and his crew are a great team. dedicated to a satisfying service experience for the customer. Eddie and his crew are a great team. More

I was able to have my car looked at without an appointment and set-up an Uber for my travels from and to the dealership. Mr. Warren was a pleasure to work with. appointment and set-up an Uber for my travels from and to the dealership. Mr. Warren was a pleasure to work with. More