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Southern Ford - Service Center

Newport News, VA

4.7
2,067 Reviews

2,067 Reviews of Southern Ford - Service Center

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July 12, 2025

Courteous, fast, and knowledgeable from Checkin to checkout. The techs communicate well along with the service desk on issues that come up occasionally. I always bring my vehicles to this dealership., More

by BobSUH1H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

July 12, 2025

Slow. Needlessly extensive and uncertain in terms of service. Hardly did the job and well past the expected deadline. More

by Dmitri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I didn’t bother to remember the name.
Jul 24, 2025 -

Southern Ford responded

Dmitri. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

July 12, 2025

Great service! Friendly and on point I really like it was organized and I didn't wait too long. They communicated well and timelyy More

by Gonca.dequeant
Recommend Dealer
Yes
Jul 24, 2025 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

July 12, 2025

Scheduling on line was easy and they had my truck ready in a short period of time even with additional replacement parts I requested based on their assessments. More

by schwind.michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

July 12, 2025

I had a few bumps when buying my car; everything got figured out in the process was completed fairly smoothly. I've had trouble with the service on my vehicle since. The service department themselves ha More

by Jessicad048
Recommend Dealer
No
Employees Worked With
ROBERT JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ROBERT JOHNSON
Jul 24, 2025 -

Southern Ford responded

Jessica. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

July 11, 2025

Nice people. They always coffee and water. They make you feel comfortable. And very polite More

by Sailorwife2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ROBERT JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

July 11, 2025

Stephanie is always amazing and takes care of everything I have questions or concerns about! More

by Mcshellmybell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

July 10, 2025

Stephanie continue to champion the very pleasant Lincoln experience and care that I've come to expect. A great negoiator and competent in communicating her knowledge. Thank you for exuberant and caring peop More

by GIHITCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

July 10, 2025

The service department is great. They did an evaluation and determined that all that needed to be done was under warranty. Took it in on a holiday weekend and it was back to me in wi More

by s1flowergirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

July 10, 2025

They are always professional and courteous. They worked my car in to check it as I had to have it towed to the garage. More

by bo14fan
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

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