Southern Hyundai Newport News

I had a great experience in May when I visited this location for the first time for a state inspection and oil change. My visit on 8/27 was complete opposite of that experience. I originally booked onl location for the first time for a state inspection and oil change. My visit on 8/27 was complete opposite of that experience. I originally booked online for 9/5 and when booking online it stated the price for an oil change was $59. I should have taken a screenshot at that point. I then called on 8/26 to see if they had any sooner availability and rescheduled through the AI bot over the phone to 8/27. Check in was smooth and easy. The wait was a little over an hour not too bad. The poor service came during checkout. Mr. Jeffrey M let me know the total. I was a little surprised and asked why it showed a lower price online. He stated he "couldn't speak to that". I said okay, can you explain my charges and go over them with me. He pushed the invoice towards me and said "this is just what we charge". I again asked if he could go over it with me. There wasn't anyone behind me and I wanted to get better clarity. I asked politely and there still wasn't time taken out to go line by line. He shrugged his shoulders and said "this is a normal price. What you saw online was probably state wide not our pricing". I believe since he is checking me out he should have the knowledge and courtesy to be able to walk through the invoice is all I was asking. It was very disappointing to be treated this way. Not sure if it was because it was the end of the day. Either way I went home a little upset and shaken that the same kindness wasn't displayed. I really liked coming to this location as it's convenient and I can still work from my laptop. Not sure where I'll choose in the future. There is also a random email address tied to my account that I see printed on my invoice. Now someone may have my information. More

Very helpful. Mr. Jeff went above and beyond my expectation. I always go to him for my hyundai car service. I even bought another hyundai for my teenage daughter a Mr. Jeff went above and beyond my expectation. I always go to him for my hyundai car service. I even bought another hyundai for my teenage daughter and ofcourse will go to Mr Jeff for her car needs/maintenance as well. 10 stars!!! More

From start to finish everyone was amazing! Austin was great at telling us about our car even though he had only been working there for three weeks! I have bought a total now of three cars at t Austin was great at telling us about our car even though he had only been working there for three weeks! I have bought a total now of three cars at this dealership and will continue to do so! More

Very friendly and nice salesman who worked well together. Nice atmosphere to buy a car Nice atmosphere to buy a car More

Our experience was great! The process was quick and painless. Everyone was friendly and checked in on you while you waited for the administrative side of things. The process was quick and painless. Everyone was friendly and checked in on you while you waited for the administrative side of things. More

Everybody was super nice to me and my husband. And they did a great job. And they did a great job. More

Service is fast, accurate and caring. Customer service goes the extra mile. I have bought 2 cars there. Customer service goes the extra mile. I have bought 2 cars there. More

Service was good. The service advisor, Larry, was short and not very personable, but he did his job. The service advisor, Larry, was short and not very personable, but he did his job. More

The service was great! Couldn’t ask for a better experience. Mike, Justin & Jonah all made this a nice experience. Couldn’t ask for a better experience. Mike, Justin & Jonah all made this a nice experience. More

Jeff is very professional and personal! I have full confidence that my vehicles will receive quality service! I have full confidence that my vehicles will receive quality service! More