Southern Hyundai Newport News

I was very satisfied with the customer service and the work and minimum wait time and waiting area was excellent work and minimum wait time and waiting area was excellent More

This is my third time visiting the service center. I’m always ignored when I first walk in. The customer service is very much subpar. I only visited this time because it’s close to my home versus havi I’m always ignored when I first walk in. The customer service is very much subpar. I only visited this time because it’s close to my home versus having to go across the water. It’s very hard to get someone on the phone at this place. I’ve been on hold for a very long time some days and no answer other days. Also I was told I was gonna get a call back after it rolled over to a different department but never received it. At this time I was trying to ensure that this Southern dealership would honor my Southern hospitality benefits and the person that answered acted as if they’ve never heard of the free oil change that I spoke of and asked if I had the maintenance plan. He told me my VIN wasn’t in the system and I needed to call the dealership I bought my vehicle from so that they could put me in the system. That turned out to not be true at all after having to make several calls between dealerships. When I did go to my appointment, the benefit was honored. My vehicle was done in a fair amount of time which is why I didn’t give 1 star but the customer service is not good at all. I definitely didn’t feel like a valued customer. More

Chris House is an OUTSTANDING Service Advisors, extremely knowledgeable and accommodating. He's my go to guy, two cars serviced in 1 week! My cars were serviced and back to me expeditiously...very happy with knowledgeable and accommodating. He's my go to guy, two cars serviced in 1 week! My cars were serviced and back to me expeditiously...very happy with the team. More

The overall service was good. There is always room for improvement. The mechanic should use protective barriers inside the vehicle. There is always room for improvement. The mechanic should use protective barriers inside the vehicle. More

I had a flat tire and they’re take care Quick i am happy wit that. I just switch from Toyota since 13 years . So happy so dar. wit that. I just switch from Toyota since 13 years . So happy so dar. More

costumer service was very amazing! My car was finished in a good amount of timing 10/10 highly recommended My car was finished in a good amount of timing 10/10 highly recommended More

Thank you for a great experience and for having our service needs met in a timely manner. service needs met in a timely manner. More

Chris was very helpful, was able to accomplish what I came in for! Will definitely use Southern Hyundai again. came in for! Will definitely use Southern Hyundai again. More

Great dealership I have always received great service from everyone that I have had the pleasure to meet at this dealership and would highly recommend it. from everyone that I have had the pleasure to meet at this dealership and would highly recommend it. More

Everyone I worked with was great and very helpful. They were always willing to answer any questions I may have had. They were always willing to answer any questions I may have had. More