Southern Hyundai Newport News - Service Center

I have not had opportunity to use Southern Hyundai enough to give an overall fair rating except two employees In the Service Dept. Brenda Messer and Larry Fowler who were very professional in rendering. the to give an overall fair rating except two employees In the Service Dept. Brenda Messer and Larry Fowler who were very professional in rendering. their service to me. I am, however, dissatisfied with the way in which the Auto personnel handled the matter of the Recall on my Auto. I have no knowledge nor written information that this matter has been resolved and that gives me great concern about the safety of my vehicle. I would like further information regarding this problem. More

I did not have an appointment and I was greeted by Brenda who was very helpful and willing to see me. She was understanding and friendly she put me at ease, as I was concerned about my vehicle. who was very helpful and willing to see me. She was understanding and friendly she put me at ease, as I was concerned about my vehicle. More

Worst service I’ve ever experienced at a dealership, still having issues with my vehicle after only having it for less than a month no one communicates barely can get someone on the phone. still having issues with my vehicle after only having it for less than a month no one communicates barely can get someone on the phone. More

The service Consultant was attended and nice about my visit for a oil change. The oil change was done in a timely manner. visit for a oil change. The oil change was done in a timely manner. More

I have not yet had a repair completed, however the experience I received this far was good. Personally I believe Hyundai could do a better job explaining what types of thing might be coved under warra experience I received this far was good. Personally I believe Hyundai could do a better job explaining what types of thing might be coved under warranty. Initially I was simply told it would be $200 for diagnostics, And if I had an extended warranty, as the car was not under warranty with 80K+ miles (partially) I think Initially Southern could have done a better job explaining that. Relative minor, but always communication is the breakdown. More

The staff was very helpful with figuring out the issue we were having and promptly fixed it with clear communication. were having and promptly fixed it with clear communication. More

I went in yesterday after calling for a week to speak to a Manager. My fluids were not topped off from my last appointment, the gentleman behind the counter said, that was 2 months ago. I said right. He sai a Manager. My fluids were not topped off from my last appointment, the gentleman behind the counter said, that was 2 months ago. I said right. He said what I would have done. I said stop right there, don't tell me what you would have done, cuz I'm not you. What should have been done was the fluids should have been topped off. More