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Southern Hyundai Newport News - Service Center

Newport News, VA

4.8
926 Reviews
Call Service Center (757) 264-9084

926 Reviews of Southern Hyundai Newport News - Service Center

Sort by
October 27, 2023

Service was very good and so were the personnel that I delt with in the service dept. More

by THAMLIN3344
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Messer
Report | Print
October 26, 2023

I was able to get an appointment the same day within an hour of calling. More

by mzvroom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Messer
Report | Print
Oct 26, 2023 -

Southern Hyundai Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 26, 2023

Nice and pleasant. .the best worker at hyundai. I can call her about any problem and she will take care of me More

by ELAMNASHENA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jeffrey moien
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 26, 2023 -

Southern Hyundai Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 23, 2023

Very polite and done a good job done what i asked no problem's to report More

by butch5250
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2023 -

Southern Hyundai Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 22, 2023

This team is awesome at what they do. I thank them for their consistency and willingness to assist the customer while striving for excellent customer service. Brenda is a valuable asset More

by TCOMBS0205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Messer
Report | Print
Oct 23, 2023 -

Southern Hyundai Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 22, 2023

Excellent service, quick and details explained well in regards to my brake pads and rotors. More

by einafets
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2023 -

Southern Hyundai Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 16, 2023

Brenda Messer Assistant Service Manager, went above and beyond to help my family to get my Granddaughters car ready so she can take it back to school. There were several issues with it and on two differen More

by Belvington41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Messer
Report | Print
Aug 18, 2023 -

Southern Hyundai Newport News responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 10, 2022

The service department is hard to get a hold of and employees have given contradicting information. More

by lanjancan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Valentin
Report | Print
Dec 12, 2022 -

Southern Hyundai Newport News responded

Thank you for your feedback. Our Service Manager, Derrick Phillips, would like to personally speak with you about your experience. Unfortunately, we are unable to locate contact information based on the username provided. At your earliest convenience, please call Derrick directly at 757.243.2007. Thank you.

December 06, 2022

Derrick was excellent to work with in replacing my Hyundai engine. He worked hard to expedite the repair and communicated with me in a timely manner. More

by Elina
Recommend Dealer
Yes
Employees Worked With
Derrick Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2022 -

Southern Hyundai Newport News responded

Hi Elina, we're happy you found our staff to be so supportive during your experience here at Hall Hyundai Newport News. Safe travels!

September 02, 2022

This dealership has always been efficient, courteous and well worth the drive from Williamsburg. Catherine Gordon is absolutely amazing. Her and her team went above and beyond for me with purchasing my new More

by latoyajo91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff, Chris, Jamelle Strange, Keith McCullers, Catherine Gordon
Report | Print
Sep 06, 2022 -

Southern Hyundai Newport News responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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