Southern Kia Virginia Beach

Great place to do business. Treated my autistic son with respect during the process and was able to find what we wanted. Treated my autistic son with respect during the process and was able to find what we wanted. More

I believe that their goal is to maize their income Over taking care of customers. I was charged 200 for a diagnostic that I could get for free at auto zone. Despite the fact that I allowed them to repair t taking care of customers. I was charged 200 for a diagnostic that I could get for free at auto zone. Despite the fact that I allowed them to repair the item, they would not credit the diagnostic charge against the almost $1000 repair. More

I bought a six figure vehicle from a dealership that has no business being in the luxury market. xxxx poor service and an alarming lack of knowledge of my truck. no business being in the luxury market. xxxx poor service and an alarming lack of knowledge of my truck. More

Very happy with the service l will continue to go back every once very friendly thank you every once very friendly thank you More

Friendly professional staff. I really liked the video at the end of service showing the work completed, and suggestions of work that needs to be completed. I really liked the video at the end of service showing the work completed, and suggestions of work that needs to be completed. More

Dealer ship gave great service was able to get everything I need done fast and gave great recommendations for future service I need done fast and gave great recommendations for future service More

Everyone was very helpful especially Ellenia. My first time visiting and was very pleased with my visit. My first time visiting and was very pleased with my visit. More

I usually don’t leave reviews, but my recent experience at this Kia dealership was disappointing enough that I feel others should be aware. We appreciated that the dealership was able to fit us in for ser at this Kia dealership was disappointing enough that I feel others should be aware. We appreciated that the dealership was able to fit us in for service during our vacation, which was helpful and convenient. However, the rush job by the service department ended up presenting a serious safety risk—especially with a toddler in the car. I had specifically requested that the wheels be checked. The service advisor, RT Ives, appeared rushed and disinterested throughout the process, and communication was lacking from the start. He was unable or uninterested in listening to what we signed off on to be completed. He became unfriendly and rude. I left the dealership hoping that at least the basics had been done correctly—but unfortunately, that wasn’t the case. On the drive back from vacation, the car began vibrating so badly on the highway that it felt unsafe to continue. I had to stop at another Kia dealership, where they confirmed the wheels had not been properly balanced. They fixed the issue promptly and professionally, and the difference was immediate. To make matters worse, when I mentioned the issue, the front desk staff casually remarked that this particular advisor "consistently messes things up." That kind of internal acknowledgment, combined with what we experienced, is unacceptable and shows a lack of accountability. It’s frustrating and disappointing to pay for service that was either overlooked or done improperly—especially when it puts your family's safety at risk. I expected better attention to detail and oversight from a certified Kia service center. Unless this dealership seriously improves its service standards and quality control, I would recommend taking your vehicle elsewhere—particularly for anything safety-related. More

They do a great job. Even if we forgotten to schedule an appointment, they can usually take care of us. Even if we forgotten to schedule an appointment, they can usually take care of us. More

Wait was a little long but team did regular check ins to keep you updated. keep you updated. More