Southern Kia Virginia Beach

Communication has improved. It's better communication than the last six months. Before no answer due to phones messed up. It's better communication than the last six months. Before no answer due to phones messed up. More

I took my car thereon a Monday for a Tuesday appointment came back on Wednesday to get the car and was told since the one person was not there nobody could help me, I did not get a call until Saturday came back on Wednesday to get the car and was told since the one person was not there nobody could help me, I did not get a call until Saturday while I was at work to get my car. so I could not get my car until the next Monday if I could help it I will never take my car there again in fact I have called Kia USA with my concerns and KIA greenbrier is not any better More

Easy Peasy! ! Easy to schedule online. Smooth and quick service! In and out in less than a hour. Thanks for your help RT!! ! Easy to schedule online. Smooth and quick service! In and out in less than a hour. Thanks for your help RT!! More

The right hand doesn't know what the left hand is doing. Was told I could get a lift back home at 1 pm but the man didn't know what I was talking about. Thought lifts ended in the morning. Then when I picke Was told I could get a lift back home at 1 pm but the man didn't know what I was talking about. Thought lifts ended in the morning. Then when I picked up the car, most of the coins in my door holder were gone, but they left the pennies. Met another lady waiting in the waiting room who had been there since 9 am and complained they hadn't finished her inspection and oil change. It was 1 pm at that time. Said she was going to find another place to bring her car in next time. More

Great staff and as always great service. always professional and a great experience when I bring my car in for anything and everything. always professional and a great experience when I bring my car in for anything and everything. More

Great car dealer plus mechanic very friendly staff with smiles so polite and kind very knowledgeable smiles so polite and kind very knowledgeable More

Absolutely worst Kia dealership! The men in the service center are so rude and don’t care about helping anyone. I experienced an older gentleman rant and rave about how he was too bu The men in the service center are so rude and don’t care about helping anyone. I experienced an older gentleman rant and rave about how he was too busy to deal with customers in front of customers. I had an issue with my new car that’s under warranty and no one wanted to help me much less answer the phone. I left voicemails and no return calls. We even went up to the dealership and they were super rude and wanted us out of their way and did not want to help at all. We had to end up calling another KIA dealership 30 minutes away to get any help. AWFUL customer service. So disappointed! More

All employees are very nice snd helpful. They are knowledgeable and able to answer our questions. We did not wait that long plus appointment was not needed. Walk in are welcome. They are knowledgeable and able to answer our questions. We did not wait that long plus appointment was not needed. Walk in are welcome. More

Everybody was so nice I was in and out in no time and TJ Who sold me the car back in March saw me and came in and sat with me for a little bit. That is service. Very happy with the car and all of you. Sabi Who sold me the car back in March saw me and came in and sat with me for a little bit. That is service. Very happy with the car and all of you. Sabine Huffman More

I asked to have my tires pressure checked, along with tire rotation. The service rep put it on my order; tires were rotated, but the air pressure was not checked. tire rotation. The service rep put it on my order; tires were rotated, but the air pressure was not checked. More