Southern Kia Virginia Beach

Horrible treatment from the service adviser. My 2017 Kia Sportage is consuming oil at an alarming rate. 9 quarts added in less than 5000 miles. It was apparent from the start that the service ad My 2017 Kia Sportage is consuming oil at an alarming rate. 9 quarts added in less than 5000 miles. It was apparent from the start that the service adviser assigned to me did not believe my story. When I asked him about the issue some Kia and Hyundai models were having with their engines I was told "we're not just going to give you a new engine". The oil was changed and I drove 1000 miles. Took the car back in and low and behold was told it was less than 1/2 quart low. The service tech wouldn't even acknowledge me. I am still adding oil to the car every 200 miles or so. I have bought 2 used vehicles from southern but after being treated as a liar and having my concerns ignored I will never buy another vehicle from Southern and will definitely never have anything serviced by them. More

Great place to buy a car from good deals and good people I will buy my next car from I will buy my next car from More

Great service. Pleasant and helpful staff. Clean facility. Minimal wait time. Overall good and competent service. Pleasant and helpful staff. Clean facility. Minimal wait time. Overall good and competent service. More

Horrible experience bringing in my truck for 15k mileage maintenance. Curious to have the compensation will take hold as I sacrificed time from my handicapped father who was visiting yet alone time away fro maintenance. Curious to have the compensation will take hold as I sacrificed time from my handicapped father who was visiting yet alone time away from my job. Took 3 visits to get things right. This survey runs poorly. More

Horrible customer service best belive I'm never ever coming back to this dealership I gave them chance after chance to get it right and they didn't. Really let me down big time! coming back to this dealership I gave them chance after chance to get it right and they didn't. Really let me down big time! More

Service doesn’t answer phone calls, sales men filled out MY server form for me. Would rather sell my car then to continue going to this dealer. MY server form for me. Would rather sell my car then to continue going to this dealer. More

It is so hard to get in touch with anyone in the service department. It takes multiple calls and messages to get any update on service status. Had to make multiple appointments to get same issue fixed. Afte department. It takes multiple calls and messages to get any update on service status. Had to make multiple appointments to get same issue fixed. After scheduling a diagnostics it took 3 days to get a report back on something it took me an hour to find out and told them issue when dropped it off. More

I dropped off my car for an oil change and got a call at 11 oclock stating that it was complete 11 oclock stating that it was complete More

Ashlee, Kash & Rashan are fantastic! They helped me get into a beautiful new Buick very peacefully! Appreciate all the help guys! They helped me get into a beautiful new Buick very peacefully! Appreciate all the help guys! More

Service is the worst! Service advisors are worthless. Very unprofessional and don't know how to print customers paper work. Doesn't answer the phones. Service advisors are worthless. Very unprofessional and don't know how to print customers paper work. Doesn't answer the phones. More