Southern Kia Virginia Beach

Nobody answers the phones. Lied about work needed done. Never returns phone calls. Tries to take advantage of customer. Paid for pressure test that was never done and verified Lied about work needed done. Never returns phone calls. Tries to take advantage of customer. Paid for pressure test that was never done and verified by independent dealer. Video sent matches nothing written up on paper. Rude service advisor. Absolutely inefficient, incompetent, rude and untrustworthy service, I would never recommend this service. More

The service center is the absolute worst I have ever experienced at a dealership, my car was running perfectly fine before I took it here. After 4 times of taking it to be serviced WITHIN THE LAST 6 MON experienced at a dealership, my car was running perfectly fine before I took it here. After 4 times of taking it to be serviced WITHIN THE LAST 6 MONTHS, it’s still not running good. HORRIBLE. More

The rep were very helpful, informative and work down on the car was done on time the car was done on time More

After inspection, the cooling tank is completely empty, the alignment is not made correctly, the steering wheel is turned 5-7 degrees to the side and failed to adjust, all wheels are pumped up to 41psi. the alignment is not made correctly, the steering wheel is turned 5-7 degrees to the side and failed to adjust, all wheels are pumped up to 41psi. More

Was greeted pleasantly and I needed to follow up on 2 items. Everything went smoothly and my concerns were addressed. Have a service appointment scheduled. Service advisor was very helpful. items. Everything went smoothly and my concerns were addressed. Have a service appointment scheduled. Service advisor was very helpful. More

Poor customer interface, unreliable online reservation, lack of timely diagnosis and service. Repeated request for cost of repairs without one being provided. Limited qualified mechanics to evaluate and se lack of timely diagnosis and service. Repeated request for cost of repairs without one being provided. Limited qualified mechanics to evaluate and service older GMC pickups. More

They were able to get me everything I wanted It was a pretty good experience pretty good experience More

T.J. Caforio, the salesman, was excellent. He took time to explain the different aspects of the car and answered all my questions. This is not my first car but the dealership is why I bought this car. I to explain the different aspects of the car and answered all my questions. This is not my first car but the dealership is why I bought this car. I took the car in for the 6 month service and this too was done professionally. More

For the 14 years I have been a faithful Southern. customer. I have purchased 3 Souls and always had my service done there and given Southern Kia a 5-Star review. This time they let me down! My car customer. I have purchased 3 Souls and always had my service done there and given Southern Kia a 5-Star review. This time they let me down! My car was there for a week, 7 days,and for 5 days was never told why it was taking so long. No returns of voice mails…nothing! Not until I left multiple very irate messages to several people did it finally hit someone’s desk who took steps to find out what was going on. Of course after that everyone started calling and texting to say they were waiting for a part but it was too late for common courtesy and professionalism! I already had spent a fortune on Lyft to get to appointments and work…even had to cancel some things. I should have been told at the get-go what was happening and offered a loaner car! In the end RT apologized profusely which I appreciated very much! More