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Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

Roanoke, VA

4.6
5,586 Reviews

5,586 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

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September 09, 2024

I scheduled an appointment with digital bot, but when I arrived, my appointment was not showing in the system. Thankfully, I was able to be worked it quickly for an oil and filter change. Great customer se More

by EMAST83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Lewis
September 08, 2024

Melissa is wonderful to work with, friendly and approachable. She always has a smile and ready to answer any questions. More

by michelle.hatter77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Baker
3.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Sigmon (Subaru)
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Garner
September 08, 2024

Everyone is friendly and easy to to work with. Service leads are very knowledgeable & helpful. More

by DJE1409
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Durham
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2024

Takes to long to get work done. Lots of mistakes. Don’t really check to see if car is fixed before giving it back and saying it is done when it is not. More

by Pghhts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Adams (Hyundai)
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2024

Didn’t complete all service; told me wrong price for one service item. But they are pleasant to work with. More

by Ellenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Adams (Hyundai)
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2024

Mike Kazee was excellent and the person I dealt with my past two visits! However, the woman who answered my call was very rude and unpleasant to deal with. A light was on in my car saying my tire pressure More

by 1crying.withgod1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kazee
September 08, 2024

Customer service at the center was excellent. The young lady who assisted me went above and beyond. More

by kamalakim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Sigmon (Subaru)
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 07, 2024

After thousands dollars spent and many visits I got the help I needed at the last visit. The new guy Dan is the only helpful specialist. More

by IvanL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Adams (Hyundai)
3.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Starkey
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Prytulak
September 07, 2024

Southern Team Hyundai has always done good work on my car. My only complaint is that it usually takes longer to get an appointment than I would like. More

by ZEHNXFAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Lewis
September 07, 2024

This is the first time that I have dealt with Southern Team Hyundai service and I am not sure if I will deal with them again. It has been 3 weeks and I still do not have my car and a service loaner was no More

by LME5060
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Southern Team Hyundai Service Department
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