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Southern Team Hyundai Nissan Subaru Volkswagen- Service Center
Roanoke, VA
5,738 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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5,738 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center
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July 16, 2025
Costly repairs were performed on my vehicle without my permission. No resolution was offered until I insisted on only paying for the diagnostic I requested. The problem clearly should have fallen under th permission. No resolution was offered until I insisted on only paying for the diagnostic I requested. The problem clearly should have fallen under the 10 year “warranty”, but it seems there is often a convenient loop hole to warranty repairs. Makes me question ever buying another Hyundai! More
by KIM83
Verified CustomerEmployees Worked With
Other Employees :
Stacey was the only member of the dealership who was helpful.
July 16, 2025
Went there to see a Rogue my Hubby found online that he knew checked all my boxes. It was running and the AC was cooling her down when we arrived for my test drive knew checked all my boxes. It was running and the AC was cooling her down when we arrived for my test drive More
by jody4mk
Employees Worked With
Holly
July 16, 2025
Service is great once it happens. Very hard to reach the dealership by phone, I usually have to go in person to get any updates on my car. Recently had my car towed there on a Thursda Very hard to reach the dealership by phone, I usually have to go in person to get any updates on my car. Recently had my car towed there on a Thursday and it wasn’t even looked at until Monday - all that was wrong was a dead battery, which should’ve taken one day at most to diagnose and repair. Very frustrating and disappointing to not have a car for five days only to find out that it was a simple fix. And to have to go not once but twice in person trying to get an update on the car. More
by solus.canis
Employees Worked With
July 16, 2025
Very friendly service, waiting room is nice. Expect a few hours on minor fixes and such. Expect a few hours on minor fixes and such. More
by FruityCrouty
Employees Worked With
July 16, 2025
They keep my vehicle maintained up to date and keep me informed on needed maintenance procedures informed on needed maintenance procedures More
by BJLAMBERT2003
July 15, 2025
Service was on time, it took on hour, my car was washed, and I was on my way and I was on my way More
by LRANKIN123
Employees Worked With
July 15, 2025
The facility is Very clean and the people are nice. The waiting area was cozy and the tea was a very nice complement. The waiting area was cozy and the tea was a very nice complement. More
by RAVENLUVS3
Employees Worked With
July 15, 2025
When I took my car to the wrong station, staff was most helpful to direct me to rhe correct place. After I got there, Ryan checked me in and directed me where I could sit to wait for my car to be maintena helpful to direct me to rhe correct place. After I got there, Ryan checked me in and directed me where I could sit to wait for my car to be maintenances. He was friendly, courteous, knowledgeable, and pleasant to take care of me. When my car was finished, Ryan was proactive by scheduling my inspection and next oil change. The entire process was great and Ryan was spot on! Oh, my car had been washed beautifully before I left, and that was a wonderful perk! Thank you Southern Team for a pleasant experience. Susan P.🙂 More
by markprice880
Employees Worked With
Ryan in Service Dept. gets 5 Stars
July 15, 2025
Great customer service and knowledgeable staff. The finance team worked ro get me where I needed to be to make a deal. The finance team worked ro get me where I needed to be to make a deal. More
by Rmzewatsky
Employees Worked With
