Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

There are not enough words to describe the poor service I received from the last appointment. I scheduled a state inspection and had to wait 3 weeks for it to be done and when I had it done they found that received from the last appointment. I scheduled a state inspection and had to wait 3 weeks for it to be done and when I had it done they found that I needed new wipers and recommended changing the air filter. I did all of that and then I took my car back and they claimed that I was never scheduled for a state inspection that day and that they only had to change the oil which is not true and fix the recalls. I explained that the whole reason I made the appointment was just to get the state inspection the oil had a few more miles at least before it needed to be changed but I was okay with them changing the oil because I would have to bring it back in a couple of months to have that done anyway. I also stated that if my car didn't have a state inspection how did they find so many things wrong with my car in the first place. This makes me think that somebody didn't do what they were supposed to in the first place. The young man by the name of Grayson was helpful and nice but I'm very disappointed in the scheduling department and also the service department overall. When I asked to speak to a manager, I waited several minutes at the service desk and could hear a woman with a nasty tone from the management service office telling Grayson exactly what to tell me and I really did not appreciate the nasty tone of her voice. If she is a manager or supervisor she should have came out and talked to me instead of telling Grayson what to tell me. But I can assure you if she spoke to me in that nasty tone it would not have been a good situation at all. The name on the door of the management office was Stacy Gunter. With her tone of voice and her not willing to speak with me directly, I see that as very unprofessional and POOR customer service. Maybe she needs to be spoken to by her manager. I have bought at least two Hyundai's from this dealership and serviced three there .The service has gotten nothing but worse over the past year and it's very difficult to even make an appointment anymore. This is making me think that maybe I should buy from another dealership. I really wish they would focus on customer satisfaction more. More

This was a great experience. Mark toke care to keep me apprised throughout the process. Mark toke care to keep me apprised throughout the process. More

Great people, amazing smiles, willing to help, explained to me the process, understanding, honest up-front, and great customer service all around. to me the process, understanding, honest up-front, and great customer service all around. More

Great at always taking care of my car needs. Have always had excellent buying experience. Have always had excellent buying experience. More

Prompt and courteous service! Feel confident that my car is being taken care of properly! Feel confident that my car is being taken care of properly! More

Great service. Friendly staff, with a clean waiting room that served a variety of hot drinks. Friendly staff, with a clean waiting room that served a variety of hot drinks. More

Grayson Wade helped me with numerous issues and questions that I had, explaining everything fully. Southern Team seems committed to good customer service. that I had, explaining everything fully. Southern Team seems committed to good customer service. More

My service appointment was finished in a very time efficient manner and was able to pick up earlier than expected. efficient manner and was able to pick up earlier than expected. More

I've never been able to actually deal with them on a car but service has always been excellent. but service has always been excellent. More

Work on problem Rey did was good but while the car was left there the windshield was broken and they tried to claim it was broken when I brought the car into their shop. This was not true and frankly I a left there the windshield was broken and they tried to claim it was broken when I brought the car into their shop. This was not true and frankly I am insulted they accused me of lying when in fact I know the break happened while on their lot More