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Southern Volkswagen Greenbrier
Chesapeake, VA
1,883 Reviews
Southern Volkswagen-Greenbrier in Chesapeake has lots of inventory. New Volkswagen Cars and SUVs at affordable prices in Chesapeake, Suffolk, Norfolk and Virginia Beach. Plus, when you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Volkswagen-Greenbrier is part of the Southern Auto Group...Serving the Hampton Roads community for over 40 years! Before You Buy, Give Southern A TRY!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 AM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,883 reviews
December 10, 2024
During Thanksgiving break, my 2019 Volkswagen Atlas had a water pump failure, leaving me in an emergency situation. I initially contacted several local repair centers, including the Virginia Beach VW deale a water pump failure, leaving me in an emergency situation. I initially contacted several local repair centers, including the Virginia Beach VW dealership, which scheduled my service for December 11 despite my car being undriveable. Repeated follow-ups with the Virginia Beach VW center yielded the same response: "You can come by on December 11." Fortunately, Southern Volkswagen allowed me to drop off my car on the morning of November 30. They immediately began working on it, even though they couldn’t guarantee same-day completion. While I waited at a nearby fast-food restaurant, I received a call from Southern Volkswagen letting me know my car would be ready by 5:00 p.m., well before their 6:00 p.m. closing time. Not only did they fix my car on the same day, but their exceptional customer service also stood out. I will definitely choose Southern Volkswagen over the Virginia Beach VW dealership in the future. More
by bkang
Verified CustomerEmployees Worked With
Wes
December 08, 2024
Absolutely fantastic. The best service center I have ever been to. Great staff, excellent customer service. They are honest, work quickly and have great communication. The The best service center I have ever been to. Great staff, excellent customer service. They are honest, work quickly and have great communication. The price is fair for the quality of service. More
by valentinocollazo
Employees Worked With
Joe
December 08, 2024
An excellent experience! Matt worked hard to get me a great deal and everyone I worked with was thoughtful, knowledgeable and patient. 10/10 will recommend to friends and fam Matt worked hard to get me a great deal and everyone I worked with was thoughtful, knowledgeable and patient. 10/10 will recommend to friends and family! More
by karenchristopfel
December 07, 2024
Wes is very diligent to make sure I understand what needs to be done to my car, why it is important, and any alternatives and additional work suggestions. to be done to my car, why it is important, and any alternatives and additional work suggestions. More
by MIKEROBINSON01
Employees Worked With
Wesley Tolson
December 07, 2024
Service was great! I was told that the job would be three hours but it was no more than two! I was told that the job would be three hours but it was no more than two! More
by wilson48
Employees Worked With
December 07, 2024
Very unknowledgeable. The worst I’ve ever seen. Never again! Our salesman tried to explain that the mileage on the vehicle didn’t matter for the price. The worst I’ve ever seen. Never again! Our salesman tried to explain that the mileage on the vehicle didn’t matter for the price. More
by David.ortiz
Employees Worked With
December 04, 2024
I enjoy my interactions with my service rep, Andrew. He is very knowledgeable and has help me personally understand and use the electronics in my vehicle. He handles any problem that I bring to with e He is very knowledgeable and has help me personally understand and use the electronics in my vehicle. He handles any problem that I bring to with ease. You need to have more guys like him on your staff. To boot, he always has a professional demeanor, one of the best that I have had the pleasure to work with. More
by MOBJR2
Employees Worked With
Andrew Smithson
December 03, 2024
Gave one star because I could not leave a negative amount of stars. On October 21, 2024, my husband went into Southern Volkswagen to negotiate the model, pricing, trade in and put a deposit down on a 20 of stars. On October 21, 2024, my husband went into Southern Volkswagen to negotiate the model, pricing, trade in and put a deposit down on a 2024 VW Atlas Cross Sport. On October 22, 2024, my husband and I went in to finalize all paperwork. We spent hours and hours and hours in there mostly just sitting around doing nothing. Finally, we met with the Finance person. This process was lengthy. When we were electronically signing the paperwork, I told the finance person that the computer was not capturing our signatures. He said it was okay and that it in fact was. Then there was a glitch or something in the system and we had to go through all the process again signing again. Which I again told him it was not capturing our signature. On that date we also told Southern that I wanted my personalized plates transferred over to the new car. On November 1st, the finance person that worked with us called to ask if we could come back in BECAUSE our signatures were not captured that day. My husband was out of town at the time and I had broken my foot and toes. On November 4th or 5th, we drove to Southern and they printed out the paperwork for us to sign a hard copy. My husband received notification of late 30-day payment hit his credit. He called and spoke with Matt the GM. Since there have been so many issues with them getting the paperwork correct it held them up making the payoff. On November 20th, the Finance Director called and asked if we could come back into Southern because the wrong bank had been listed in our paperwork. They used Chartway when it should have been Ally. I declined us coming back in again. So he said someone could come out on November 21st to have us sign a hard copy. My husband and I signed the copies. I called the Finance Director because the bank still showed Chartway rather than Ally. He assured me that he printed them out himself and was positive it was Ally. He said he would check with the runner when he returned. Of course, once he had the paperwork back, he called me again. Why? Well because my husband and I missed an initial on one of the pages BUT he also did in fact still have the wrong bank listed. The runner came back out for us to sign yet again. Fast forward to today, December 3, 2024 and my plates expired on November 30, 2024 and I am receiving messages from DMV. My husband called Southern to inquire where our new registration was and that the old one had expired. My husband spoke with TJ who has been responsive and helpful, but now they are telling us we need to come up to Southern yet again to sign more paperwork. This whole process has been very difficult. It has been a series of mishaps. The sad thing is it is not just isolated to us. We actually referred someone to Southern because they liked our 2020 Atlas so much. They ended up purchasing an Atlas. Did we ever receive any sort of thank you or anything? No. They even told Matt who had been working with my husband on a new Atlas for us that we referred them. Anyways, they have had issue after issue with their process/paperwork too. Also, we paid for the LoJack system even though we did not want it. We were told we had to get it since it was already part of the car. Guess what? My LoJack app said it was not authorized or turned on by the dealership. So now we have to again take time out of our schedule and gas on expired tags to run over to Southern again to sign paperwork. I do NOT recommend purchasing a vehicle from Southern until they can get their paperwork and procedures in order. This has been a nightmare. More
by naomiblk
December 02, 2024
I had an appointment set at 8 am , there was no line it was Saturday I arrived early , I was told that my car would not be ready until 4 pm. I questioned the agent helping me , I had an oil change and a st was Saturday I arrived early , I was told that my car would not be ready until 4 pm. I questioned the agent helping me , I had an oil change and a state inspection to be done. In order for me to remain at the dealership for 7 hours for an oil change and an inspection I would need to pack medicine and 3 meals. I left the dealership. Very unhappy as I had told the very kind and courteous service agent I would be staying. As it turned out my car fortunately only took 3 hours and I was at home during the process. I have purchased 5 vehicles from VW. In the past communication has been excellent as well as service. I’m guessing this was an inexperienced crew. I had a very difficult time time getting anyone to answer the phone from the # provided on the web. More
by QUEENHLEEN
Employees Worked With
I have no rating
