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Southern Volkswagen Greenbrier
Chesapeake, VA
1,883 Reviews
Southern Volkswagen-Greenbrier in Chesapeake has lots of inventory. New Volkswagen Cars and SUVs at affordable prices in Chesapeake, Suffolk, Norfolk and Virginia Beach. Plus, when you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Volkswagen-Greenbrier is part of the Southern Auto Group...Serving the Hampton Roads community for over 40 years! Before You Buy, Give Southern A TRY!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 AM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,883 reviews
Verified Customer
November 03, 2024
Called to make an appointment for passenger air bag sensor recall. Was told to bring vehicle to have recall fixed. We dropped the vehicle off the night before. Received a call in the morning saying sensor recall. Was told to bring vehicle to have recall fixed. We dropped the vehicle off the night before. Received a call in the morning saying car would be ready in the afternoon. We waited and waited, finally called service and they said they did not have the parts to fix the recall. We picked up vehicle and was told it would be about three days for parts to be received, it’s been over two weeks now still waiting. Was told do not drive with a passenger until recall is fixed. So issues: 1. At no point while making the appointment did anybody say you did not have the parts. 2. At no point when service called in the morning did they mention you did not have the parts. 3. Service held the vehicle all day, I had to call to check. 4. Was told it would take 3 days, well it’s been over two weeks. Sure would be nice to be able to drive our new $50,000 car. More
by leecm3
Employees Worked With
Robert Boyd
November 02, 2024
The sales department and the service department are knowledgeable on the products they sale,the service department is quick on getting you in and out.they keep you informed while they are servings you knowledgeable on the products they sale,the service department is quick on getting you in and out.they keep you informed while they are servings your car. More
by MHARDISON252
November 01, 2024
Excellent service quality,very professional. .high recommended for new and used dependable,reliable vehicles to get you where you need to go in life. .high recommended for new and used dependable,reliable vehicles to get you where you need to go in life. More
by 19OAKLEY78
Employees Worked With
Other Employees :
Isaiah Graham, Robert Boyd, Eric MCKENNA-HALLAL
November 01, 2024
The service was professional and courteous. Andrew Smithson is the technician who handled our repairs..Thank you.. Andrew Smithson is the technician who handled our repairs..Thank you.. More
by EMERSONLYNN7
Employees Worked With
October 31, 2024
They really take the time to answer all your questions and concerns . They take pride in making sure you get the best customer service as possible and working hard to put you in a vehicle that you love an and concerns . They take pride in making sure you get the best customer service as possible and working hard to put you in a vehicle that you love and they make sure your satisfied More
by RONNATJR53
October 31, 2024
This dealership used to have wonderful service …reason I keep buying cars there. However the last two times I have had to wait about 3 hours just for a state inspection and oil change. Everyone on there w keep buying cars there. However the last two times I have had to wait about 3 hours just for a state inspection and oil change. Everyone on there was upset over the time it took. Service department said they don’t have enough employees. So it would be great to up the salary and benefits to attract more workers before you lose customers. More
by Sue Williams Lavoie
Employees Worked With
Service department
October 29, 2024
Service department is great. Good people who want to help you get your car fixed. Good people who want to help you get your car fixed. More
by Samuel Higginbitham
