Southwest Kia - Dallas

Jake was great from start to finish. He made me and my car taken care of. He made me and my car taken care of. More

I remember we were introduced to the service department at the time we were at Kia at the time we were at Kia More

Everything went great. This is the 4th time I have worked with Christian and he is just great. Thank y’all. This is the 4th time I have worked with Christian and he is just great. Thank y’all. More

It was good they help me out with most of the questions it wasn’t that quick. Except for finance it wasn’t that quick. Except for finance More

Love this dealership they are so kind and take good care of you there If you ever go there be sure to talk with Gage of you there If you ever go there be sure to talk with Gage More

Service was great, sake person work hard to get us what we wanted and over services was great. we wanted and over services was great. More

Buy a new car. Very satisfied with sale person and accounting. Todays visit was very fast and good. Very satisfied with sale person and accounting. Todays visit was very fast and good. More

Worst experience ever after buying car. I got a tear in the drivers side seat behind shoulder and car was only about 5 months old. I was accused of tearing the seat myself and noone wo I got a tear in the drivers side seat behind shoulder and car was only about 5 months old. I was accused of tearing the seat myself and noone would honor any warranty or repair of the seat. Customer service was the worst I've ever experienced. I will never buy a Kia again and will never recommend one to my friends. It took over 4-5 months to receive a final answer of NO to any repairs. We hadn't purchased a new car in over 10 years, so this was extremely upsetting. More

Will not honor their service/gap insurance contract cancelation policies. Owed several hundred dollars. Little to no support. Now will not return calls or emails. cancelation policies. Owed several hundred dollars. Little to no support. Now will not return calls or emails. More

Since no cd player in our new Kia and NO XM channel we were promised by Karky that he would obtain an adapter so we could at least listen to our old and favorites on the XM with Sirius which was offered f were promised by Karky that he would obtain an adapter so we could at least listen to our old and favorites on the XM with Sirius which was offered free for 3 months after purchase with no way to even get it on this vehicle. He not only told us he would get the adapter but has continued to say he would and that he had ordered it and the that it was on back order and then that it must be lost in mail and re-ordered it, etc. YOU get the drift. I saved each email to PROVE his is liar and that although we have bought FIVE kias in the past and referred countless friends, co workers and relatives to this dealership including a huge amount of our retirees groups (3) we will now never recommend this dealer and in fact will tell EVERYONE including doctors, neighbors and groups we belong to (one is a huge group because I retired from full time work with The Dallas Police Department so that is a LOT of people at those meetings how shabbily we were treated and out right lied to in person, on the phone and thru numerous emails. HE avoids us like we have the plaque now because I still ask him every time we are there for a recall or maintenance about it and we still get the same song and dance. THEN we started getting callas asking us if we wanted to buy another KIA there after our last trip for Maintenance. R U KIDDING???? We will get one answer to a complaint and then we call back but never get a call back _THE only thing that will satisfy this family is OUR ADAPTER we were promised or a check for us to buy one ourselves plus installation since we were Promised by the snake oil salesman KARKY -Shelley and Morris Oliver. P.S. Lost a very nice pair of pink sunglasses (Jessica Simpson's brand) last time we were there and no apology just "Nope can't find them" More