
Southwest Kia - Dallas
Dallas, TX
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 AM
Sunday Closed
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The sales representative Christian was very personable and attentive to my needs and taste for buying a car I love the Kia's this will be my fourth one for this make. The manager Cecil was very friendly and attentive to my needs and taste for buying a car I love the Kia's this will be my fourth one for this make. The manager Cecil was very friendly and courteous also More
Customer service was great. Pricing was questionable. I had one basic diagnostic and than was advised I needed another diagnostic at a greater price. Not pleased with pricing. had one basic diagnostic and than was advised I needed another diagnostic at a greater price. Not pleased with pricing. More
I Wasn’t greeted upon arrival to the service bay not given directions as to where to go. There were too few service agents for the amount of customers. Receptionists/cashiers had to step in to help. Wo given directions as to where to go. There were too few service agents for the amount of customers. Receptionists/cashiers had to step in to help. Work was done in a relatively timely manner but car wash was lacking in quality. More
My experience with Southwest Kia was awesome! All the staff members were polite, friendly and helpful. I had the most awesome salesman (Mr.Karki) !!! He was there with me through the whole experience.. I staff members were polite, friendly and helpful. I had the most awesome salesman (Mr.Karki) !!! He was there with me through the whole experience.. I really appreciated his comfort.. He went above and beyond on making my experience pleasant… Thank you Mr. Karki and the other Southwest staff members.. More
The service was excellent along with friendly staff. All of my questions were answered in a timely manner and they went through the details and options on my car thoroughly. Definitely will do business here of my questions were answered in a timely manner and they went through the details and options on my car thoroughly. Definitely will do business here again! More
Veronica is an excellent service rep: she’s no pressure, friendly, calm and goes the extra mile. Southwest Kia Dallas needs more employees like her! friendly, calm and goes the extra mile. Southwest Kia Dallas needs more employees like her! More
Excellent customer service,Albert was very accommodating helpful with my needs.They did awesome work as a team (sales,finance) It wasn’t an all day process,for that I’m Thankful helpful with my needs.They did awesome work as a team (sales,finance) It wasn’t an all day process,for that I’m Thankful More
The service advisor who assisted me was very knowledgeable and resolved all my issues. Jorge provided outstanding customer care and service pertaining to my vehicle. knowledgeable and resolved all my issues. Jorge provided outstanding customer care and service pertaining to my vehicle. More
I had an appointment on August 5 to have the GPS on my Forte repaired. They diagnosed it as having a bad SD card and explained they would order a replacement and inform me when it became available. 3 we Forte repaired. They diagnosed it as having a bad SD card and explained they would order a replacement and inform me when it became available. 3 weeks later, on August 26, I returned to Southwest Kia for the replacement SD card. They explained to me that they had replaced the SD card and it did not correct the problem with vehicle's GPS system. They went on to explain they woudl have to replace the head unit and it's been over a week now, today is September 1, and I'm still waiting for Southwest Kia to let me know they have received the replacement part. The people in service have been professional and friendly but it's been over a month and by problem has still not been corrected. More