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Spirit Automotive Chrysler Dodge Jeep - Service Center

Lubbock, TX

3.8
128 Reviews

128 Reviews of Spirit Automotive Chrysler Dodge Jeep - Service Center

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September 06, 2018

Luckily just a battery They did a great job getting the jeep fixed. It did take a little time. Almost a week. And proceycfor a battery bit what can you do? More

by Dvaladez78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Girl in service area ???
Sep 07, 2018 -

Spirit Automotive Chrysler Dodge Jeep responded

We would like to know more about your concerns with our dealership. Can you please contact our store and ask for our general manager, Kyle Porras? We'd like to help resolve this for you! Thank you.

August 21, 2018

Friendly Fast and friendly service. They answered all my questions I had. They also fixed recalls that my vehicle had that I was unaware of. Amazing people! More

by Dantorres23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
Aug 24, 2018 -

Spirit Automotive Chrysler Dodge Jeep responded

We appreciate you being honest with your feedback! Let our wonderful team know if there is anything else that we can do for you! Have a wonderful day.

August 14, 2018

Poor service Took car in for oil change...windshield washer fluid was not filled. Most places do fill the washer fluid.. Left with malfunction indicator light More

by Shike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Irvin Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2018 -

Spirit Automotive Chrysler Dodge Jeep responded

We appreciate you bringing this to our attention and we sincerely apologize for the experience that you had with our dealership. We'd like to hear more about this experience and see what we can do to help resolve it for you. Can you please contact our store and ask for our general manager, Kyle Porras? We look forward to help resolving this for you. Thank you.

August 07, 2018

Great Service personnel These guys know what there doing. Reviewed and explained why the engine light was on and why the parts needed to be replace. Also cecked air pressu More

by Ernie Lazos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Irvin Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shop Manager
Aug 08, 2018 -

Spirit Automotive Chrysler Dodge Jeep responded

We appreciate you being honest with your feedback! Let our wonderful team know if there is anything else that we can do for you! Have a wonderful day.

August 03, 2018

They just don't seem concerned with your vehicle issues First they put in the wrong oil in my charger and them I requested to speak to a service manager abou all the rust on my steering system on a 3000 mil More

by Hellcat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Larry
Aug 03, 2018 -

Spirit Automotive Chrysler Dodge Jeep responded

We appreciate you bringing this to our attention and we sincerely apologize for the experience that you had with our dealership. We'd like to hear more about this experience and see what we can do to help resolve it for you. Can you please contact our store and ask for our general manager, Kyle Porras? We look forward to help resolving this for you. Thank you.

July 18, 2018

Friendly People..... Organization Skill, welllll The people are friendly but they need organizing. I scheduled my repairs over a week out. The day I dropped my vehicle off they said “we have to order More

by MadBomber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
The nice lady isn’t listed. Odd no women are!?
Jul 19, 2018 -

Spirit Automotive Chrysler Dodge Jeep responded

We appreciate the honest feedback on us. We will most certainly take this feedback to our management team to help improve our service for our customers in the future. Thank you.

April 14, 2018

I’ve always had good experience Every thing was good.The people were good and nice I can’t say anything else but nice and polite and good job well done More

by Sassy 3185
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Porras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Martinez
Apr 19, 2018 -

Spirit Automotive Chrysler Dodge Jeep responded

Thanks for sharing this with us, come back and visit us any time!

March 23, 2018

Warranty Work My Jeep suffered a failure in the 'drive train' at 95,000 miles. The folks at Spirit did the work to fix and honored the warranty. The folks are nic More

by Alex S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Garard
Mar 29, 2018 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you for being honest with your feedback on us! We understand that there are some things that may happen with vehicles but we are glad that we could get you back on the road!

February 27, 2018

Great customer service. Took my car in for a oil change and they serviced my vehicle right away. They also handle my needs in a professional manner. More

by atrivera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Porras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2018 -

Spirit Automotive Chrysler Dodge Jeep responded

Thanks for sharing this with us! We love hearing great stories about our service! Let us know if there is anything else that you need help with!

February 19, 2018

Quick Service We were attended quickly and the service was great. The service secretary was very polite and professional. Appreciated the prompt service. The wai More

by JEEP17LOV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renee Cruz
Feb 20, 2018 -

Spirit Automotive Chrysler Dodge Jeep responded

Thanks for the honest feedback! Please come back and see us anytime!