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Spirit Automotive Chrysler Dodge Jeep - Service Center

Lubbock, TX

4.1
120 Reviews

120 Reviews of Spirit Automotive Chrysler Dodge Jeep - Service Center

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November 14, 2023

They always go above and beyond, their commitment to excellence is outstanding. Service department is knowledgeable, courteous and friendly. More

by jrvntx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonny and Andrew
September 30, 2023

I paid $650 for something that should have been checked and fixed before they sold me my car. More

by 11kh86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Irvin Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Spirit Automotive Chrysler Dodge Jeep responded

We regret to hear that you are displeased with your recent experience with us. Please reach out to us and ask for management to address these concerns.

September 22, 2023

We would not trust our Jeep with anyone else! Thank you Paul and excellent crew! Your are professional and most kind! More

by gerald-dolter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Lamonica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you for the review on your experience!

June 22, 2023

Everyone is very nice and helpful. They always call to update on costs and with what is happening Thanks More

by snedigardebe
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Paul Verkamp
Jun 23, 2023 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you for the review on your experience!

January 12, 2023

I have always been provided with friendly, professional service. Each time I’ve come in, they have resolved the problem promptly and correctly. I only go to Spirit for my service needs. Great place! More

by Donnie Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department Personnel
Jan 17, 2023 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you so much for your review Donnie!

January 07, 2023

Professional and fast. I was in the dealership for less than an hour for an oil change/tire rotation. More

by dana.parker722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Verkamp
Jan 09, 2023 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you for the visit to our dealership and the review Dana!

January 05, 2023

Excellent service took care of my issue in about 15 minutes and I was on my way! More

by jstep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jan 06, 2023 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you for the review

October 07, 2022

They got me in and out quick and very friendly always greeting you and asking if there is anything they can do while your waiting awesome customer service. More

by Vanessa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
Oct 07, 2022 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you so much for the review Vanessa!

October 04, 2022

Was told my vehicle could be looked at the same day before having it towed and then was later told once it arrived, it would take several days for them to even diagnose it. More

by Alisa
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul and Renee
Oct 06, 2022 -

Spirit Automotive Chrysler Dodge Jeep responded

We are sorry to hear about these concerns regarding your experience Alisa. If you have any issues please reach out to us and ask for our Service Manager.

Oct 06, 2022 -

Alisa responded

Already spoke to Renee the Service Manager when vehicle was first towed to this facility. She is part of the problem.

September 22, 2022

Friendly people and excellent service. Would recommend this dealership to anyone. I will be back More

by jgkoonsman
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Irvin Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny
Sep 23, 2022 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you so much for the review!

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