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Spitzer Acura

McMurray, PA

Overview
Employees
Reviews
Vehicles
4.8
1,472 Reviews
At Spitzer Acura we're making car buying fun and fast! It's so easy to buy at Spitzer because you only pay for what you need; our salespeople are paid on volume and customer satisfaction so you know you'll never overpay. Plus we'll buy your car from you regardless of how much you owe and even if you don't buy from us. There's always a Spitzer location near you hurry in today. Our World Revolves Around You!
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3617 Washington Rd

McMurray, PA

15317

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Showing 1,472 reviews

August 10, 2023

Will not return 175. 00 for oil change and inspection is outrages will not recommend to friends. More

by rcec25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Layne Ciminel
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2023 -

Spitzer Acura responded

Thank you for bringing this to our attention. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Aug 14, 2023 -

rcec25 responded

The service was fine; the price was ridiculous. A routine oil change on a car less than 2 years old with less than 4000 miles (the oil has only been changed once per year) should not cost what was charged. I don’t think that there is anything you could say or do that would resolve this situation or change my opinion of your dealership.

Aug 14, 2023 -

rcec25 responded

Received phone call and was told I am not welcome anymore at dealership.

August 10, 2023

The service team at Spitzer Acura always take care of me and look out for my needs. More

by DHODINKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Layman
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Aug 10, 2023 -

Spitzer Acura responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 09, 2023

I used to take my car to a different service center but because of problems, decided to go back to Spitzer. Can’t be happier! More

by CATHYECORMIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2023 -

Spitzer Acura responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 09, 2023

Service was outstanding and Layne was great as always. Everything was timely and the job was done well! More

by JUSTIN.ADAMSHICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2023 -

Spitzer Acura responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Layne met your expectations. Thank you again for choosing Spitzer Acura, Justin, we look forward to having you as one of our valued customers for many more years to come!

August 09, 2023

Spitzer Acura service has always been a great experience for me. A special shout out to Layne for his assistance and great customer service! Thanks! More

by amy.houk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2023 -

Spitzer Acura responded

Thanks for sharing about your experience with Spitzer Acura. We appreciate your business, Amy, and hope to see you again soon!

August 09, 2023

Great service department. Everyone is nice and easy to work with! It’s why I keep buying my cars here. More

by EEAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Layman
Report | Print
Aug 10, 2023 -

Spitzer Acura responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 09, 2023

Lynn and Adam Drakulic were great to work with. They proactively addressed challenges and created a win/win solution. More

by pg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lynn Osborn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Drakulic
Report | Print
Aug 10, 2023 -

Spitzer Acura responded

Here at Spitzer Acura, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

August 09, 2023

Great experience! Adam Solomon was an awesome and very patient salesman to work with! Even my kids enjoyed him! Great personality! More

by ASHLEYS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Capozoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Solomon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Drakulic
Report | Print
Aug 10, 2023 -

Spitzer Acura responded

Thanks for sharing your thoughts about your experience with Spitzer Acura. We appreciate your business and hope to see you again soon!

August 09, 2023

Adam was great! ! Super helpful and very knowledgeable about the car. Very pleasant to talk to and felt very comfortable with him. Would definitely recommend friends More

by NANETTE.STARKO
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Adam Solomon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : GM Adam came out to introduce himself as well. Was very friendly to talk to.
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Aug 10, 2023 -

Spitzer Acura responded

It's great to hear that Adam was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Acura!

August 07, 2023

They did the work as promised on time. Customer service was abundantly phenomenal as usual. More

by THEPIRKERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Layman
Report | Print
Aug 10, 2023 -

Spitzer Acura responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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