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Spitzer Acura - Service Center

McMurray, PA

4.8
726 Reviews

726 Reviews of Spitzer Acura - Service Center

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January 23, 2025

Layne has been my go to person regarding any and all issues with my car. More

by Judynotaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2025 -

Spitzer Acura responded

Judy, Thank you for your positive review! We are happy to hear that Layne consistently provides you with top-notch service. It is our pleasure to serve you and your automotive needs in any way possible., Please do not hesitate to give us a call if you ever have any further questions or concerns.

January 23, 2025

Layne was very thorough with my visit for service. My experience with SPITZER has been exceptional. More

by scp3pp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Griesmer—Excellent Salesman when we purchased the vehicle
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Jan 24, 2025 -

Spitzer Acura responded

Thank you for sharing your kind review! Offering thorough and efficient service is so important to us, and we are glad that Layne provided you with nothing less. We hope to see you again the next time you are in need of automotive service. Take care!

January 23, 2025

I can always count on Spitzer Acura to treat me right and take care of my car! Thank you for the wonderful service! More

by Stefaniebasey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lynn Osborn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2025 -

Spitzer Acura responded

Stefanie, Thank you for your wonderful review! We are delighted that our team consistently takes great care of you and your automotive needs. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.

January 23, 2025

Professional service, polite & friendly service representatives, good communication when car was ready, overall pleased with my experience and would highly recommend Spitzer Acura to friends. More

by COLLCONLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2025 -

Spitzer Acura responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Acura. We look forward to having you as one of our valued customers for many more years to come!

January 23, 2025

Jeanine and her coworkers were very polite, accommodating and knowledgeable. They made my trip to the service department a pleasant experience. More

by lucas539
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanine Malone
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Jan 24, 2025 -

Spitzer Acura responded

Thank you for choosing Spitzer Acura and for your positive review! We are so glad that Jeanine took great care of you and ensured your experience with us was as pleasant as possible. it is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

January 22, 2025

Service managers are great to work with. Want to make sure you are satisfied and always follow up. More

by BP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2025 -

Spitzer Acura responded

Thank you so much for your service excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer Acura to be a positive one. Please don't hesitate to reach out if you need anything else.

January 18, 2025

The entire experience was good with the exception of the TV loop that was playing while I was waiting. This was more than made up for by the treats and beverages available while I waited. More

by martd4u
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2025 -

Spitzer Acura responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 17, 2025

Good and quick service and personnel were courteous and professional Service dept. very knowledgeable and personable More

by HUSEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2025 -

Spitzer Acura responded

On behalf of everyone here at- Spitzer Acura, thank you for providing us with this amazing review. Our entire team will be overly excited to hear your very kind words, thank you.

January 17, 2025

Always good dealing with Layne! Simple process in and out. The first oil change being complementary was a nice touch. More

by THEOBWARE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2025 -

Spitzer Acura responded

Theo, Thank you for providing us this amazing review. Layne will be over-joyed to hear that you added her to your splendid review, thank you. If you have any further questions, feel free to contact us here at the dealership. Safe travels!

January 16, 2025

My vehicle was damaged by the mechanic who was maintaining it. There are two scratches on the passenger side door. One is deep that I can put my fingernail into it. Al went in immediately & showed More

by Caseysuzanne982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al the manager & the mechanic that worked on my vehicle
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Jan 18, 2025 -

Spitzer Acura responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Al will be over-joyed to hear you were pleased with his services, thank you! Safe travels!

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