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Spitzer Acura - Service Center

McMurray, PA

4.8
703 Reviews

703 Reviews of Spitzer Acura - Service Center

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October 14, 2023

Wonderful service as always from everyone at the dealership! Quick - in and out service for inspection More

by kgedid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lynn Osborn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Layman
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Oct 16, 2023 -

Spitzer Acura responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 13, 2023

Outstanding service! Layne highly professional, Fully explanatory with details of what was done and needed in future with respective time frame. A+ rating across the boa More

by joannglad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Guy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Griesmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Popovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Drakulic, John Layman
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Oct 13, 2023 -

Spitzer Acura responded

Thank you for your review and kind words for Layne! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Acura.

October 13, 2023

Ever since I purchased my vehicle after I bought out my lease, I noticed the intention for issues I had greatly diminished More

by traydog23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Layne Ciminel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Layman
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Oct 16, 2023 -

Spitzer Acura responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

October 12, 2023

Lane and his team are allways the best to deal with and would never consider taking my vehicle anywhre else. More

by dan.bell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2023 -

Spitzer Acura responded

Thank you, Dan. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 11, 2023

As in the past, Spotzer Acura and Layne Ciminel provided excellent service for my MDX. More

by TMUCHO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 12, 2023 -

Spitzer Acura responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Layne and our team, and we look forward to working with you again.

October 11, 2023

Always have great service. Staff is very courteous and helpful. Layne has always been great. Have not taken my car anywhere else More

by E.BURSTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 12, 2023 -

Spitzer Acura responded

Thank you for taking the time to share your thoughts on working with Layne and our team. We're glad to hear we delivered such a great experience!

October 09, 2023

Layne was great! I would just recommend better wifi for those waiting who have to work. It was slow and I couldn't connect. More

by BOLYARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2023 -

Spitzer Acura responded

Thanks for sharing your thoughts about your experience with Spitzer Acura. Layne and our team appreciate your business and hope to see you again soon!

October 09, 2023

Technicians did a great job servicing my car, changing transmission and oil fluids. Layne was friendly and attentive as always. The snacks, hot chocolate and wafers, were tasty. Spritzer has an awesome cr More

by DDSMSNELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2023 -

Spitzer Acura responded

Thank you for your very kind review. We appreciate the five-star rating. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Layne and our crew here at Spitzer Acura. We look forward to continuing to serve you in the future.

October 09, 2023

Keith takes care of everything. I didn't know I need a new sticker but he did. I been with Spitzer for years and let me tell you they take care of the customer after the purchase. More

by MSUMMERS8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2023 -

Spitzer Acura responded

We are very happy to have provided you with such a positive experience! Keith and our team sincerely value your business and look forward to your next visit.

October 08, 2023

John was very helpful and careful to ensure they had the right service entered and when I returned to pick up my car he explain what the service entailed/ More

by CLSSZOLIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Layman
Report | Print
Oct 09, 2023 -

Spitzer Acura responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with John and our team and don't hesitate to let us know if we can be of further assistance.

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