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Spitzer Acura - Service Center

McMurray, PA

4.8
707 Reviews

707 Reviews of Spitzer Acura - Service Center

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August 25, 2023

Best Service Ever! ! Asked about additional services and they were able to fit it in! Got there at 9am and picked up my care at 12:30. Wow!!! More

by cocatz52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2023 -

Spitzer Acura responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 25, 2023

Layne answered some questions for me, was very pleasant and professional. All encounters with Spitzer have been very positive. More

by DEBBYBLINKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2023 -

Spitzer Acura responded

Thank you, Debby, for sharing your thoughts about your experience with Spitzer Acura. We appreciate your business and hope to see you again soon!

August 25, 2023

The service department provided quick and reasonable service when= it came to fixing my truck More

by liam
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Layman
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Aug 26, 2023 -

Spitzer Acura responded

It has been a pleasure serving you, Liam. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Spitzer Acura, we look forward to having you as a valued customer for many years to come!

August 24, 2023

Professional, courteous, trustworthy and friendly staff. Plan is always thoroughly communicated. I very much appreciate the convenience of being provided a loaner car for the day. More

by WEG64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2023 -

Spitzer Acura responded

Thank you for choosing Spitzer Acura. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 24, 2023

My service advisor was professional and efficient and got my car done in an hour! More

by Marjcadw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2023 -

Spitzer Acura responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Acura.

August 24, 2023

John was great through the process of scheduling service and follow up! Great job! He’s the best! More

by joanie.rinker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Layman
Report | Print
Aug 25, 2023 -

Spitzer Acura responded

Joanie, thank you for choosing Spitzer Acura. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 23, 2023

John is always great, however the cost was very high. I felt it was too much More

by TJBARBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Layman
Report | Print
Aug 24, 2023 -

Spitzer Acura responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

August 23, 2023

From the original purchase, the vehicle had sap all over the exterior. It took a month before Spitzer came and picked it up to have it detailed. My car came back 2 days later with an empty tank of gas and t More

by cnuzwv
Recommend Dealer
No
Employees Worked With
Over all
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Aug 27, 2023 -

Spitzer Acura responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us your contact information so we can reach out. We aim to ensure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

August 23, 2023

It was on time and executed correctly first time. John kept me informed and advised me on cost before service..no surprises. More

by JBSTIGER700
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Layman
Report | Print
Aug 24, 2023 -

Spitzer Acura responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 23, 2023

I am very happy with the service I received. Layne is always very professional and I trust his opinion and recommendations for service. More

by Nancyely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2023 -

Spitzer Acura responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Nancy, and we are thrilled that you found your experience with us here at Spitzer Acura to be a positive one. Please don't hesitate to reach out if you need anything else.

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