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Spitzer Acura - Service Center

McMurray, PA

4.8
720 Reviews

720 Reviews of Spitzer Acura - Service Center

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July 22, 2023

Thank you to Keith Knowlson and the service department for your great customer service…very satisfied with the work done! More

by BTARANTINI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 23, 2023 -

Spitzer Acura responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Keith and our team delivered such a great experience!

July 21, 2023

Service was good. Car is defective. Would appreciate an even trade. The electrical issues are far too much in that vehicle. More

by KENNCLEMONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lynn Osborn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Popovich
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Drakulic, Andrew Spitzer
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Jul 23, 2023 -

Spitzer Acura responded

Thank you for taking the time to share your experience. If you would like to further discuss your car's issues, feel free to contact us at your convenience.

July 21, 2023

John was very friendly and explained what was to be done. Asked if I had any questions about the work being done. I felt very satisfied. More

by SMITH2710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Layman
Report | Print
Jul 23, 2023 -

Spitzer Acura responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 21, 2023

Service was great and provides loaner car which made it most convenient. I was advised of the cost and it did not change. Thanks More

by Marcole324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 23, 2023 -

Spitzer Acura responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Spitzer Acura, we look forward to having you as a valued customer for many years to come!

July 20, 2023

5 stars for Spitzer’s service Department. Albert and Layne and the rest of the crew have been awesome! 0 Stars for Acura for failing to stand behind a faulty product of their own creation a More

by CHIP5840
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : 5 stars for Albert Malone, John Layman
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Jul 20, 2023 -

Spitzer Acura responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Albert and Layne met your expectations. Thank you for choosing Spitzer Acura, we look forward to having you as a valued customer for many years to come!

July 20, 2023

Spitzer employees are very professional and friendly. Layne is always kind and helpful - he is knowledgeable and provides the advice I need. . More

by KS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 20, 2023 -

Spitzer Acura responded

Thank you for your business and this review. We're happy to hear Layne and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 20, 2023

John has delivered high quality service and clear communication with every visit. I recommend him. More

by rdeiger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Layman
Report | Print
Jul 20, 2023 -

Spitzer Acura responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that John met your expectations. Thank you again for choosing Spitzer Acura, we look forward to having you as one of our valued customers for many more years to come!

July 14, 2023

Excellent honest service. On time as promised. Layne needs a raise he is very good at his craft. More

by Pross02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 15, 2023 -

Spitzer Acura responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Layne and our team, and we look forward to working with you again.

July 14, 2023

The coordination of a service date with loaner vehicle was an easy process. Everything was serviced as discussed.. The number of phone calls and emails to review. My service was a bit ridiculous though. More

by buy1moore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Popovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Layman
Report | Print
Jul 15, 2023 -

Spitzer Acura responded

Thank you for choosing Spitzer Acura. We truly appreciate your business. Your feedback and rating mean a lot to us. We'll be sure to share your feedback with our crew.

July 14, 2023

He was so helpful and kind. He listened and get all works done. Thanks to him. More

by CELALILHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 15, 2023 -

Spitzer Acura responded

Thank you for your review. We look forward to serving you for years to come here at Spitzer Acura.

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