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Spitzer Chevrolet Northfield
Northfield, OH
408 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 408 reviews
February 24, 2025
Sales Manager Frank Miner and Sales Consultant Jacob Hignett were both very courteous and knowledge. We agreed to a price of $40,596, out the door, for a 2025 Silverado 1500. This was after the Spitze Hignett were both very courteous and knowledge. We agreed to a price of $40,596, out the door, for a 2025 Silverado 1500. This was after the Spitzer discount ,GM rebate and my trade-in. I called back a day later to tell them I would place a deposit on the truck. Sales Manager Stephen Douglas answered the phone. I informed him of the agreed upon price and he said to come in a sign the deal. I met Mr. Douglas and informed him that I also had $3,000 in GM rewards that should be applied to the price. Mr. Douglas then showed me a total price of $45,000 and this was after the $3,000 in rewards. That's a difference of $8,000! He would not admit that I was given a price of $40,596 and this was before the application of the $3,000 in GM rewards. I questioned him and he became arrogant and condescending. I had Mr. Douglas return my deposit and reinstate my GM rewards. This was the worst experience of I have ever had in my 42yrs of purchasing a vehicle. I have purchased vehicles from Spritzer Northfield for at least the last 25yrs. I can assure you that I will never set foot in a Spitzer dealership again. More
by EW
Employees Worked With
Stephen Douglas
February 11, 2025
Steven Liska was very courteous and professional. Steven handled all of my concerns The service was prompt. The service waiting area is very accommodating and clean.. Highly recommend for services. Steven handled all of my concerns The service was prompt. The service waiting area is very accommodating and clean.. Highly recommend for services. More
by allinsmart
Employees Worked With
Steven Liska
January 29, 2025
I highly recommend this dealership ! I did not feel pressured at all to buy or to use their financing. They helped me tremendously. I did not feel pressured at all to buy or to use their financing. They helped me tremendously. More
by merrk
Employees Worked With
Jacob hignett , Thomas Bowens, Stephen Douglass
December 28, 2024
Went to spitzer Chevy northfield to check out cars for my son and Carmin was our sales woman and she was absolutely the best she went above and beyond for us she was very professional and knowledgeable… she son and Carmin was our sales woman and she was absolutely the best she went above and beyond for us she was very professional and knowledgeable… she now has a customer for life in me !! Carmin is the best Larry Gregorio More
by Larry.Gregorio44147
Employees Worked With
Carmin Citraro
December 27, 2024
Carmin was very professional, friendly and very helpful and took her time with everything and listen to our want. Will definitely refer her! and took her time with everything and listen to our want. Will definitely refer her! More
by ebosque04
Employees Worked With
Carmin Citraro, Thomas Bowens
November 25, 2024
Be very careful when you deal with Spitzer Chevy Northfield! Stephen Douglass is a piece of work to say the least. I live in Western PA and reached out to Stephen about purchasing a pre-owned Au Northfield! Stephen Douglass is a piece of work to say the least. I live in Western PA and reached out to Stephen about purchasing a pre-owned Audi Q3 before Thanksgiving. Instead of offering any Black Friday discount, like their website claimed they did, Stephen actually took the opportunity to mark up the price by $1500 with bogus fee items for this out-of-state purchase. Typically, the OTD quote includes the sale tax from your residing State and a small amount of document fee (1-2%) on top of your retail price. Stephen marked up the price by $1500 (which was roughly PA's sale tax for that vehicle) with fake items such as etch and recovery in his quote, hoping that I would think the OTD number was reasonable. When in reality, these should not be included in the OTD and I would need to pay the $1500 tax again when I registered the car in PA, since the tax was not included. And when I called him out on his trick, he became agitated and started to talk over me. But the cherry on top was for Stephen to question me if I can understand English because I wasn't buying any of his xxxxxxxx. I am not sure if that is linguistic racism but please be warned about doing business with Stephen/Spitzer Chevy Northfield. More
by FX
Employees Worked With
Stephen Douglass
