Spitzer Jeep RAM Brook Park
Brook Park, OH
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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The customer service was outstanding and communication on progress of vehicle could not of been better progress of vehicle could not of been better More
Denise was absolutely wonderful! She kept me up to date! My vehicle runs perfectly now She kept me up to date! My vehicle runs perfectly now More
The service was done very professionally. I ordered tires and they were on hand in time for my appointment I ordered tires and they were on hand in time for my appointment More
They got me in quickly, prices were reasonable for the services I asked to be done. They did not try to upset me on useless services. The bad - soon as I pulled out of the lot, my dashboard warning light services I asked to be done. They did not try to upset me on useless services. The bad - soon as I pulled out of the lot, my dashboard warning light came on telling me my start stop system was not available and to service my stop start system. I called right away and informed them of this, and was told that this is not uncommon and it means I have to replace my auxiliary battery and I can bring it back in so they can do it. I asked them to confirm that this is just coincidence and not an oversight on the work done to my vehicle. They confirmed yes, it was just coincidence and perfect timing despite this dashvoard warning light never appearing before through out the life of my car. I said okay, thank you, and hung up. Once home, I fixed the issue myself, it was the fault of the shop, and I will absolutely not be returning to this location for any routine maintenance work as I no longer trust this Spitzer service center. The work I paid to be done was done right and well but the lack of accountability and immediate offer to charge ne more money to have something repaired that wasn't broke prior to bringing my car in here was more than enough to make sure I do not return. More
Horrible would not ever come back there and I'm thinking about suing Horrible unprofessional rude about suing Horrible unprofessional rude More
Courteous, fantastic service from the moment I arrived. Gave the feeling that you, the customer, are valued. Gave the feeling that you, the customer, are valued. More
Amazing service! Great people! Felt very respected and cared for! I would recommend for your vehicles needs. Great people! Felt very respected and cared for! I would recommend for your vehicles needs. More
Was a walk-in with no appointment after a local repair shop could do what needed done. Ariel was courteous, respectful, and got me in anyway. The issue was fixed and Ariel was phenomenal and amazing throu shop could do what needed done. Ariel was courteous, respectful, and got me in anyway. The issue was fixed and Ariel was phenomenal and amazing throughout the process. He's an absolute asset to this company. More






