Spitzer Jeep RAM Brook Park

They fixed my problem within 48 hours and are always courteous and inviting.. I feel as if my satisfaction is important to the people working with me. courteous and inviting.. I feel as if my satisfaction is important to the people working with me. More

wasn't very efficient they told em only a few hrs then ended up being all day i had to miss work again because they said it would be down by 1 and it wasn't done till 430 ended up being all day i had to miss work again because they said it would be down by 1 and it wasn't done till 430 More

No communication. Everytime I called I was met with attitude and lies about when my car would be done. No rental was offered and I didn't have my car for a week. Then Everytime I called I was met with attitude and lies about when my car would be done. No rental was offered and I didn't have my car for a week. Then they broke a clamp and had to replace it. I was told it was rusted as if it was my fault that they broke it. The whole ordeal was ridiculous not to mention they told me I had to pay at pick up when I was told I was covered by my warranty and there was no word of that prior to getting my car when I spoke to the manager he assumed that's why I was upset. More

Quick and efficient service. All employees were kind and kept me in the know regarding my Jeep. Excellent job done. All employees were kind and kept me in the know regarding my Jeep. Excellent job done. More

Nobody even answers the phone when calling. No communication, no updates, nothing. Had to drive to the dealership multiples times to get updates. Repair took months No communication, no updates, nothing. Had to drive to the dealership multiples times to get updates. Repair took months More

First I had no problem with my service advisor, Noah. He was polite, answering all my questions and was knowledgeable. Second the work done by the mechanic was great. Truck now runs and handles like new. He was polite, answering all my questions and was knowledgeable. Second the work done by the mechanic was great. Truck now runs and handles like new. Third the dealership practices are terrible. They email you coupons for discounts on oil changes but they don’t appear on the bill. You don’t know till you go to pay your bill that there is a 3% surcharge for payment with a credit card. Their IT system for emails and call backs does not work. They do not respond back. More

Everyone was polite and very knowledgeable. Service was quick and exactly what I wanted. Ariel gave excellent customer care. Service was quick and exactly what I wanted. Ariel gave excellent customer care. More

The dealership was amazing and the customer service was outstanding. I appreciate them and their service outstanding. I appreciate them and their service More

Inquired about unscheduled oil change over phone on Saturday. Was told morning was busy and 1pm would be better. When I got there, it seemed to be more inconvenience for the staff but they got me in. S Saturday. Was told morning was busy and 1pm would be better. When I got there, it seemed to be more inconvenience for the staff but they got me in. Service was fine but am concerned about the disconnect between who I spoke with in the morning and the service writer in the afternoon. More

Jamie was fabulous. A tentative looked out for what we were looking for. Took care of us Melvin well and the financial guy not sure his name did wonderful great service. A tentative looked out for what we were looking for. Took care of us Melvin well and the financial guy not sure his name did wonderful great service. More