Paul Wilson

Went in for alignment,recall, and front collision light being on again. Alignment and recall went fine. I go to pay and they try to charge me 250 dollars to reset the sensor . Nothing wrong with sensor jus being on again. Alignment and recall went fine. I go to pay and they try to charge me 250 dollars to reset the sensor . Nothing wrong with sensor just hook computer up and reset eensor is my guess. Didnt charge me last time at 30,000 miles . Now at 40,000 miles Never was told it would cost that much.They told me alignment cost called me when they said parking break switch was broke and what that would cost. Said no to that . Nothing about an obvious software issue. Never would have had it done. So I refused to pay that part. The man Arial the service person was extremely rude kept saying I was yelling when I wasn't. That I kept interrupting him wich I was just trying to having a conversation with him and he didn't like what I was saying. I bought a jeep 4000 dollar extended warranty. that I paid even more for , to cover all the electronics. Then sends me to service manager he and I dont see it the same way and he throws me out and says they dont want low quality people there and refuses to let me pay for the alignment. He tells me Never to come back and he's putting me in the system. This happened on 01/08/2026 at 4:00. 2 people that are Extremely unprofessional in the service department. Lisa was very nice though. Finally got around to fixing the parking break. Guess what was wrong with it? When they hooked up computer theypulled the plug out below the parking break switch. When they put it back they jammed it back in and jammed the switch. They wanted to charge me 400 dollars for a switch they messed up. This is a bad dealer More

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The entire service staff was extremely professional, prompt, and very friendly. I was very impressed with everyone. prompt, and very friendly. I was very impressed with everyone. More

by Eddie Equinox Verified Customer Verified Customer

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All ways a great experience great people to deal with job done right appointments made on time I bought many cars another great experience parts department all ways have what I need all around great staff I done right appointments made on time I bought many cars another great experience parts department all ways have what I need all around great staff I will all ways do business with this dealership thank you to all staff of Spitzer motor city More

by viper 22 Verified Customer Verified Customer

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Everyone in the service department were very knowledgeable and friendly. There was a slight problem getting the new tire that I needed. But they promptly took care of me and detailed my car for knowledgeable and friendly. There was a slight problem getting the new tire that I needed. But they promptly took care of me and detailed my car for me at no charge because of the slight delay More

by bneid686 Verified Customer Verified Customer

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I brought my vehicle in in late September October 10th, the vehicle was supposedly fixed. I picked up vehicle immediately after pulling out of the lot had to return to the lot. Because the truck was not fi the vehicle was supposedly fixed. I picked up vehicle immediately after pulling out of the lot had to return to the lot. Because the truck was not fixed. I don't know how this slipped through the mechanic. The guy in charge at the time told me how the mechanics suck there.And things always were returned, 2 weeks goes by.I call to see what's going on.I can't get through to anybody another week goes by so I finally decide to come in person. The guy's supposed to leave got fired or quit who was in charge of my truck. Nobody knew the truck was there to be looked at again. Now it's November 11th and I still have no word on my truck. The customer service here sucks the mechanics.Obviously don't know what the xxxx they're doing.I would not recommend this and they haven't even tried to make anything bright in this situation More

by e.neiner27 Verified Customer Verified Customer

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Great service. 120 years in business. Nice new remodel since the last time I was there. Good location on brookpark road and near 480. 120 years in business. Nice new remodel since the last time I was there. Good location on brookpark road and near 480. More

by Rick M Verified Customer Verified Customer

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Nobody even answers the phone when calling. No communication, no updates, nothing. Had to drive to the dealership multiples times to get updates. Repair took months No communication, no updates, nothing. Had to drive to the dealership multiples times to get updates. Repair took months More

by Donthaveascreenname Verified Customer Verified Customer

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I was there 7 days in a row for the same issue with my jeep. They said they fixed it on Friday and by the time I got home the same warning light were on so I drove back , all the tech were gone so I had t jeep. They said they fixed it on Friday and by the time I got home the same warning light were on so I drove back , all the tech were gone so I had to go back on Saturday. It was a nightmare. More

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The dealership is newly renovated. Staff has been replaced. Dealt with service rep Sean he’s terrific. Have a great deal of confidence in the work that Spitzer does. Staff has been replaced. Dealt with service rep Sean he’s terrific. Have a great deal of confidence in the work that Spitzer does. More

by jpfoh Verified Customer Verified Customer

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