Paul Wilson

It is unfortunate that I have had to resort to this, but I have been unable to get any return phone calls from Paul Wilson following a conversation we had after a service appointment at this dealership. I have been unable to get any return phone calls from Paul Wilson following a conversation we had after a service appointment at this dealership. I have now had two separate service experiences at this dealership where I was contacted and informed that my vehicle required repairs costing thousands of dollars. The first time, my vehicle was only slightly out of warranty. I went back and forth with Jeep corporate regarding the issue and was eventually told I would be refunded for the repair. I was never issued a refund and, all communication stopped, and I was unable to get in contact with anyone. I raised this issue with the dealership’s Service Manager during my next service visit and was told they would assist me; however, nothing was ever done. During my second experience of being quoted another repair in the thousands of dollars, I pushed back more firmly and was eventually able to get the cost significantly reduced. When I picked up my vehicle, I spoke with Paul, who took my contact information along with emails related to my first issue and said he would look into everything and follow up with me. I never heard back from him. Every time I called and attempted to speak with him, I was told he was in a meeting and would return my call. Weeks later, I am still waiting. The customer service from this service department is, unfortunately, consistent with my experience with Jeep corporate customer service. I do not recommend bringing your vehicle to this service department unless you are prepared to overpay for repairs. More

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I thank you very much for the efforts you have put into assisting me. You are, without a doubt, an excellent team—both in your interactions with customers and in the quality of the repairs performed on my assisting me. You are, without a doubt, an excellent team—both in your interactions with customers and in the quality of the repairs performed on my car. More

by Azhar alobaidi Verified Customer Verified Customer

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The whole crew were so nice and helpful the moment I went in until I left. Thank you for all your generosity in until I left. Thank you for all your generosity More

by lillyrosa1010 Verified Customer Verified Customer

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Polite and knowledgeable. Took great care in getting my service done. Friendly. No problems. Answered all questions. Great people to working there.. Took great care in getting my service done. Friendly. No problems. Answered all questions. Great people to working there.. More

by jzhog Verified Customer Verified Customer

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Great experience. Car was ready when promised. Enjoyed snacks while waiting. Will definitely be back again. Car was ready when promised. Enjoyed snacks while waiting. Will definitely be back again. More

by LarryH Verified Customer Verified Customer

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Went in for alignment,recall, and front collision light being on again. Alignment and recall went fine. I go to pay and they try to charge me 250 dollars to reset the sensor . Nothing wrong with sensor jus being on again. Alignment and recall went fine. I go to pay and they try to charge me 250 dollars to reset the sensor . Nothing wrong with sensor just hook computer up and reset eensor is my guess. Didnt charge me last time at 30,000 miles . Now at 40,000 miles Never was told it would cost that much.They told me alignment cost called me when they said parking break switch was broke and what that would cost. Said no to that . Nothing about an obvious software issue. Never would have had it done. So I refused to pay that part. The man Arial the service person was extremely rude kept saying I was yelling when I wasn't. That I kept interrupting him wich I was just trying to having a conversation with him and he didn't like what I was saying. I bought a jeep 4000 dollar extended warranty. that I paid even more for , to cover all the electronics. Then sends me to service manager he and I dont see it the same way and he throws me out and says they dont want low quality people there and refuses to let me pay for the alignment. He tells me Never to come back and he's putting me in the system. This happened on 01/08/2026 at 4:00. 2 people that are Extremely unprofessional in the service department. Lisa was very nice though. Finally got around to fixing the parking break. Guess what was wrong with it? When they hooked up computer theypulled the plug out below the parking break switch. When they put it back they jammed it back in and jammed the switch. They wanted to charge me 400 dollars for a switch they messed up. This is a bad dealer More

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The entire service staff was extremely professional, prompt, and very friendly. I was very impressed with everyone. prompt, and very friendly. I was very impressed with everyone. More

by Eddie Equinox Verified Customer Verified Customer

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All ways a great experience great people to deal with job done right appointments made on time I bought many cars another great experience parts department all ways have what I need all around great staff I done right appointments made on time I bought many cars another great experience parts department all ways have what I need all around great staff I will all ways do business with this dealership thank you to all staff of Spitzer motor city More

by viper 22 Verified Customer Verified Customer

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Everyone in the service department were very knowledgeable and friendly. There was a slight problem getting the new tire that I needed. But they promptly took care of me and detailed my car for knowledgeable and friendly. There was a slight problem getting the new tire that I needed. But they promptly took care of me and detailed my car for me at no charge because of the slight delay More

by bneid686 Verified Customer Verified Customer

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I brought my vehicle in in late September October 10th, the vehicle was supposedly fixed. I picked up vehicle immediately after pulling out of the lot had to return to the lot. Because the truck was not fi the vehicle was supposedly fixed. I picked up vehicle immediately after pulling out of the lot had to return to the lot. Because the truck was not fixed. I don't know how this slipped through the mechanic. The guy in charge at the time told me how the mechanics suck there.And things always were returned, 2 weeks goes by.I call to see what's going on.I can't get through to anybody another week goes by so I finally decide to come in person. The guy's supposed to leave got fired or quit who was in charge of my truck. Nobody knew the truck was there to be looked at again. Now it's November 11th and I still have no word on my truck. The customer service here sucks the mechanics.Obviously don't know what the xxxx they're doing.I would not recommend this and they haven't even tried to make anything bright in this situation More

by e.neiner27 Verified Customer Verified Customer

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