Spitzer Kia Cleveland

I stopped in on a snowy Saturday afternoon to get a look at the new Optima, thinking that I was 6-9 months from really being in the market to buy. Doug was friendly, polite and helpful. I felt no pressur at the new Optima, thinking that I was 6-9 months from really being in the market to buy. Doug was friendly, polite and helpful. I felt no pressure from him to buy immediately. He did suggest after a short time that we do a walk around of my current car so he could tell me what it would be worth in trade. The offer he made was fair. More than I thought I would get in trade. Largely because of that, and the fact that I loved the car, I decided to buy right away. The whole process was pleasant and as painless as buying a car can possibly be. I got no hard sell on options or upgrades and left with exactly what I wanted. Everyone I worked with at the dealership was friendly and professional. I wouldn't hesitate to send my mother to them for her next car. More

If I had known more about this dealership I never would have stepped foot on their lot. The showroom was in poor condition and in the time I waited for a salesperson I could hear one of the sales staff usi have stepped foot on their lot. The showroom was in poor condition and in the time I waited for a salesperson I could hear one of the sales staff using foul language at the counter. I was about to walk out but then a salesperson approached me. After finding the car I liked, but yet I made it clear I would not buy a car that day because it was the first time I drove the car, the general sales manager joined the other salesman at the table. They were very rude and aggressive attempting me to buy the car that day. The general sales manager made a list of numbers on a blank piece of paper starting at the invoice price attempting to illustrate that he was giving me a deal just over invoice. However, the invoice price was inflated. I still have the paper and did double check that the information was not accurate. Ultimately, I was very aggressive back and got out of there but they managed to maintain a copy of my driver licenses which still makes me uneasy. Do not even think about visiting this dealer. More

My wife and I went to Spitzer Kia to look at a Sorento. We were visiting from Canada and were planning on moving to the area a month later and we let the salesman know this right from the beginning so that We were visiting from Canada and were planning on moving to the area a month later and we let the salesman know this right from the beginning so that he understood that we had no intention on buying anything that day. We simply wanted to drive the vehicle and find out some pricing info so that we could budget and when we moved there, be able to simply go and buy whatever we decided on. Sounds reasonable enough, right!? Obviously not. We basically spent 2 hours with the Sales manager and the salesman we started with as they argued with us about the fact that we should be right then. Not only were the extremely rude but they were also extremely aggressive. They refused to give me my drivers license back until I allowed them run a credit inquiry. They didn't listen to our situation at all so rather than impressing us and earning our business for when we did plan on buying a car, they scared us away. In fact, they made my wife cry which resulted in me gathering up all the paperwork they wrote on and walking out. They even tried running after us and yelling at us as we left. Not only was it a terrible customer service experience but the figures they quoted were ridiculous. We were planning on leasing just the basic "no-frills" model. They quoted a lease payment of $380, which we later saw they exact same model with the same package on a commercial with an advertised lease rate of $239/month. Avoid this dealership at all costs!! More