Every single step of the car buying process was made simple. Josh was abasolutely incredible and made the experience truly simple and enjoyable. I trusted him with his opinion and what he was going to sell me. I trusted Jeremy and what he was going to be able to get for us. Overall I would recommend any person to Spitzer Kia because from the time I walked in to the time I walked out I had an experience that well worth my time and my money. I appreciate the time that was spent working with me in getting something that really worked for my price. Amazing amazing job.
"Great customer service "
The sales people and managers went out of their way to get me into a car that I wanted. We always seem to stay after they close, to finish up our paperwork, with no complaints about being there late from anyone. We just bought our 5th car from them, and will continue to go back whenever we're in need of a car!
"Car purchase going bad turned good"
We came to Spitzer to look at a particular car that was advertised and reviewed by us with Spitzer chat.
When we looked at the car it was not as advertised or expected in several material descriptions
I was very disappointed
We had researched for several days before choosing Spitzer over a number of competitors based on the advertised information
We drove the car in question and it met our expectations
However the material items that were missing or misrepresented to us was still a big issue
I told the sales people they would have to make a great deal with me in order to get me to buy that car which was different than expected
They did that and we ended up buying the car
They added some missing items made a significant reduction in the price and treated us kindly
I would call this a “saved sale”
I was very much ready to walk out and start all over again
But they did what we asked and we ended up with a closed deal
Congratulations to the team at Spitzer
"My experience was amazing and the service was awesome"
- Joe walsh
I'm so pleased with the service and experience it was an amazing day. All of the people who helped me today made today so much better.
"Very easy process, and very friendly"
- Mary D
I came in with my daughter and I was greeted at the door by Justin who was very polite and patient with me. I wasn't sure what car I wanted but Justin showed me several. He help find me the a car to fit my needs and my budget. Thank you Justin and the rest of the team at Spitzer Kia Cleveland.
"Blessed by kia "
Wonderful staff The Service was amazing ! I would advise everyone to take a trip to spitzer kia and ask for jose he’s the best
Everything went well. Very knowledgeable, friendly, helpful and understanding. Great overall experience. Would go back again in the future if I need another car for the family.
"Excellent Service and Experience"
I had an incredible experience with Spitzer Kia. I'm incredibly happy with the service I received and the car I bought. Justin was awesome and answered all of the questions that I had. I also really appreciate that they worked with me and my financial situation. They are awesome!
I had no intentions of buying a car, however, I told George exactly what I was looking for and within 10 minutes he showed me a car that had that had all of the right options and price! George and Vincent were able to complete all of the paperwork that pertained to my title, insurance,, credit, car payment, etc. All of employees were professional and provided excellent service with no pressure to buy!! Freddy came by twice to ensure I had all I needed in making my decision to buy a car. I would strongly recommend this dealership. I had a great experience at this dealership, and feel confident that if I had any concerns with the car I purchased, that any staff member would assist me to ensure I was 100% satisfied!
"Just what we were looking for"
We had a great experience working with Johnny Saxton and Jonathan Gemelas. The reason we went there in the first place was because they are convenient and had the car we were looking for. We had not been planning to buy a car than evening but we were very happy with the vehicle and felt like the price was fair. We were happy that we did not have to do any dickering. The great 100,00 mile -ten year warranty and free weekly carwashes are just icing on the cake. We did not feel pressured to buy but we didn't have any reason to wait. They also offered us a fair price for our trade-in. They made everything easy for us and now we are the happy owners of a new Kia Niro.