Sport Mazda

Sport Mazda responded

Kevin, I appreciate very much your review of your recent visit to the Sport Mazda Service Center. Thank you for pointing out how the Service Advisors work as a team so that every customer receives service quickly. The Service Advisors are always checking to make sure you receive everything you are due, like the filter under warranty. Having your regular SA back for the final paperwork made sure he could meet with you and help you plan for future services. I know that both Nick and Natalie will enjoy reading your "great service from a great team" comment. It is always a pleasure when one of our loyal customers visit. Thank you. On behalf of the entire Sport Mazda staff, I would like to wish you a very Merry Christmas and a Happy New Year. May you and yours enjoy the holiday season. JAY MEALEY, OWNER

Sport Mazda responded

thank you so much for your kind review. I appreciate you taking the time to write a review and recommending us to friends and family. It is always great to hear from a happy new Mazda owner. JAY MEALEY, OWNER

Sport Mazda responded

I am sure that Marilyn and Daniela appreciate your review, just as I have. Thank you very much for choosing Sport Mazda for your next car and for taking your time to write this review. Customers words speak more honestly to others than any advertizing could. I hope that you are really enjoying your purchase now and it is meeting all your transportation needs. On behalf of Daniela and Marilyn, we all thank you for being our customer and for your recommendation of both salesperson and Sport Mazda, my dealership. You will always be welcome. JAY MEALEY, OWNER

Sport Mazda responded

Rafael, Certainly proud that Michell made sure your buying experience was a great one. I appreciate very much the nice comments on the dealership and its many amenities for our customers. I am happy that you chose my dealership, Sport Mazda, for your purchase and I am proud to welcome you to our family. May the coming months provide many safe and enjoyable drives in your new Mazda 6. And always remember that we are here to assist you throughout your ownership experience. Thank you for being our valued customer. JAY MEALEY, OWNER

Sport Mazda responded

Royal, I really appreciate your review and your taking valuable time to write it. I am certainly concerned that we could have done a better job on explaining each step. I will have his manager discuss with Reggie the points you made, toward making sure that his communications with customers improves and that each step is clearly understood throughout the buying experience. The same will go for the Finance person who went over the sales agreement with you. I insist that every customer understands every step, and all questions and concerns are addressed before a purchase. I really appreciate you driving from a long distance to visit Sport Mazda. I am glad that you overall experience was good and I certainly apologize for any misunderstandings. Thank you for your review and letting me know about your experiences. JAY MEALEY, OWNER

Sport Mazda responded

Lizzie, It was so nice to read your review and I thank you very much for being our customer. Sport Mazda has a wonderful staff and I am proud to read that Tony, Luis and Edwin did not disappoint you. They are all a very caring, friendly and most of all, professional group. I know that Tony will be happy to read that you recommended him to others. That is a great compliment. You mentioned more than once about the guys listening to what you wanted, and how they made sure to explain everything to you during the process. I am grateful to them because our first goal here at Sport Mazda is that WE LIsten to the Customer and their wants and needs , and then do Everything We Can to Get if for Them. I also insist that every question or concern is addressed for the customer before any decisions are made. It sounds like all of them did just that for you. Thank you again for being our customer and we will always be here to assist you. On behalf of Tony, Luis, Edwin and the rest of the Sport Mazda family, I would like to wish you and yours and Very Merry Christmas and a Happy New Year. JAY MEALEY, OWNER

Sport Mazda responded

Kathyrn, Thank you for choosing Sport Mazda for your next car and for taking the time to write this review. It always means a lot to myself and the Sales Team to read a positive review on the services they provided. The customer being happy with the experience and their new car is why we are here. I hope you know that you can always contact Alexander Falcon, your salesman, or our management team if you need assistance, and we look forward to your next visit. Welcome to our Sport Mazda family and on behalf of the entire staff, I wish you a Very Merry Christmas and a Happy New Year. JAY MEALEY, OWNER

Sport Mazda responded

I really appreciate your review and the sentiments you expressed. I am sure that you were pleasantly surprised at the buying experience you received at Sport Mazda. I am grateful for the staff that I have here and have watched them grow to be the most customer-friendly group I have ever worked with. They all enjoy making customers happy and the Sport Mazda Buying Experience really is something they embrace with pride. Valentina will be so happy to read your review and to know that she contributed to your experience. It means a great deal to me that you were happy with the lease of your new CX-5 (loved the photo) and that you love the experience and the car and the deal that you received. Most of all, I want to thank you for recommending Sport Mazda to others. I would like to welcome you to our Sport Mazda family and I know that you will really enjoy every single mile in your new CX-5. It is an award winner and will make you FEEL ALIVE whenever you are behind the wheel. On behalf of the entire staff at Sport Mazda, I would like to wish you and yours a Very Merry Christmas and a Happy New Year. JAY MEALEY, OWNER

Sport Mazda responded

I am very happy to hear that the Service Team treated you with the respect that every customer should expect, and deserves. If the entire service process was to your satisfaction, then that is all I can ask of my team. I just promise you that the "welcoming environment" that you wrote about will await you at every visit to the Sport Mazda Service Center. I will be happy to let Natalie and Ellie know of your kind review. Thank you, and behalf of the entire staff of Sport Mazda, I wish you and yours a Very Merry Christmas and a Happy New Year.

Sport Mazda responded

It was our pleasure to have you choose us for your new Mazda. I know that all of our Sport Mazda family is happy to welcome you and to wish you many, many miles of safe and fun driving in your new Mazda. I know that Jacob, Mark, Michelle and Rey will all be happy to know that you appreciated the service they provided during your buying experience. We are happy that you are our great customer. Please enjoy your new Mazda 6 and I know it will make your Holiday Season just a little bit better. Your photo shows that you are happy with your purchase and we want you to know we will always be here to make sure you stay happy. Thank you again for being our great customer. Jay Mealey, Owner