Sport Mazda

Sport Mazda responded

Julie, I don't know how you and your husband chose Sport Mazda initially, but I am so grateful that you did. I have worked hard to build a dealership that my Father (Don Mealey) would be proud of and to provide customers a great experience, both before and after sale. One that they should expect and certainly one they deserve. I appreciate very much your writing this review and for letting others know about your experience at Sport Mazda. Staff is everything to our customers. They certainly are critical to the reputation of a dealership. You speak of Dan, Jacob and Michell and all of the services they provided with such kind and compelling words. I am grateful too, that my entire staff have enthusiastically embraced the goal of providing great customer experiences. It is my team and the great customers like yourself, that have made Sport Mazda a Dealerrater National Mazda Dealer of the Year for three straight years and Florida Mazda Dealer of the Year for seven. Thank you so much for being a member of our Sport Mazda Family. You will always be a welcome visitor to this dealership. I cannot tell you how much this review is appreciated. JAY MEALEY, OWNER

Sport Mazda responded

I know that Ellie Diaz will be very happy to know that she made your service visit both enjoyable and successful. She is a hard working Service Advisor who cares about insuring that you and your car are both well cared for under her watch. Ellie is also a Mazda Service Professional who knows the maintenance needs of every year and model Mazda. You can feel very comfortable in her hands and be assured that she will not stop until you leave satisfied. Thank you so much for your kind review. JAY MEALEY, OWNER

Sport Mazda responded

I am extremely happy to hear that Ellie Diaz provided awesome service to you and others. She is a caring professional and a top Service Advisor who does everything she can to insure her customers and their cars are well cared for at our Service Center. Sport Mazda is proud to provide our customers our best, each and every time they visit. On behalf of Ellie and the rest of our team, a great big thank you for being our valued customer. JAY MEALEY, OWNER

Sport Mazda responded

It was extremely nice of you to write such kind comments for your sales team. I know that Jorell, Sean, Edwin and Michele will be very grateful that you let others know about the experience they provided you at Sport Mazda. We are all very proud to have you as a member of our Sport Mazda Family and we wish you many enjoyable, safe and fun miles in your new Mazda 3. Of course, the 2019 Mazda 3 is getting rave reviews and I feel certain that every time you are behind the wheel the FEEL ALIVE sensation will be there too. Your 5 week search experience was not a problem for us. Every customer is different and we believe that answering every question and addressing every concern is how we can be of the best service during your search. It is important to us that you feel very comfortable with your buying decision and leave the dealership happy. And of course, that will always be with a great deal. Thank you so much for letting others know of your experience at Sport Mazda and for your kind recommendation. I am proud to have you as our valuable Mazda customer. JAY MEALEY, OWNER

Sport Mazda responded

Dara, On behalf of the wonderful Service Advisors you listed, your loyalty to the Sport Mazda Service Center is greatly appreciated. It will always be our pleasure to provide you the service you expect and deserve. Thank you for your kind comments. Proud to have you as one of our valued and loyal customers. JAY MEALEY, OWNER

Sport Mazda responded

Juan, It was a pleasure to read that Mayeline Sosa assisted you in your car search and you left with the car you wanted, an enjoyable and successful experience. That is the way it should always work. We are here to help you find the car you want and need and to get if for you at the best price we can. It is our honor to have you as our valued customer and I want to personally thank you for your kind review. Please enjoy your new car and remember we are always here to assist. JAY MEALEY, OWNER

Sport Mazda responded

I am so happy that you had a great visit to our Sport Mazda Service Center. It is kind of you to let others know about your experienced here and I know that the service team, especially Natalie Deonath, your Service Advisor, will appreciate your kind words. Making sure that you are well aware of any maintenance issues that could impact on your safety and enjoyment is our responsibility to you, our valued customer. It was certainly our pleasure to serve you and provide you our best, whenever you visit. I do appreciate your comment on the fresh fruit. I am always happy to hear when customers are enjoying any of the amenities we provide for their comfort and enjoyment in the customer lounge. Thank you for your review and for being our customer. JAY MEALEY, OWNER

Sport Mazda responded

I can see by your review that you are concerned with the pricing. I read all every review to make sure that I am aware of customers wants and needs and adjust where I can to make sure we are providing our best. I promise you that I will make sure that we take another look at pricing to insure we are still very competitive in this market. Thank you for letting me know. I also appreciate you providing great marks for Ellie Diaz, your Service Advisor, and the other categories of customer service, quality and friendliness. We are proud to have you as our customer and will always strive to provide you the best service possible. None of us like to hear of an unsatisfied customer, and we promise you that it is not something that will be acceptable. We look forward to more opportunities to provide you the service you should expect at Sport Mazda, and DESERVE. Thank You, JAY MEALEY, OWNER

Sport Mazda responded

It is always great to hear that you appreciated our service staff and the service they consistently provide our wonderful customers, like yourself. Certainly, Ellie Diaz and Nick Radoslavov, two of our top Service Advisors, are there to make sure you receive all the information you need to make the best maintenance decisions for you and your car. They also are there to make sure that your needs and wants are communicated to our technicians and that you are kept informed throughout the service visit. Thank you for being a loyal service customer and I want to be sure you know that reviews like yours mean a world of difference to the entire service staff. It is so kind of you to let others know how you feel about the service they provide. Thank you so much, JAY MEALEY, OWNER

Sport Mazda responded

I am so glad to hear that Natalie Deonath made a great impression on you during your visit to Sport Mazda. Our Service Center is loaded with talent and certainly Natalie is a customer favorite for the caring way she assists each customer. It is easy for me to understand how you would enjoy working with here. I also have a feeling that Natalie is very happy to have you as her valued customer. I know I am. Thank you for the review and for being our customer. JAY MEALEY, OWNER