Sport Mazda | Page 766

Sport Mazda responded

I appreciate very much your review and your selection of the Mazda CX-9 Signature to be your next car. With the CX-9 Signature, Mazda has made the commitment to provide our customers with a Premium quality SUV (interior, exterior, features, materials, and performance) at a less than premium price and that rivals many of the Premium brand SUVs on the market today. I know you will enjoy it and I hope that it made a wonderful Christmas present for yourself. It was very nice of you to let others know of the treatment you received at SPORT MAZDA, and the part that Marilyn Santos, your salesperson made in making your visit enjoyable and successful. Thank you so much for recommending Sport Mazda to others. And thank you for the nice photo that accompanied the review. Welcome to our Sport Mazda Family and we wish that every single mile you drive is safe, happy and has all the Mazda fun drive you could every want. JAY MEALEY, OWNER

Sport Mazda responded

Nala, Not every service customer considers the purchase of a new car when they are at the dealership. We are all proud of our Mazda products and our sale staff, like Izzy Camareno, will always be happy to answer any our your questions, whether you buy or not. No need to feel sad about not reaching an agreement. It was our great pleasure to provide you the customer service you deserve. Ellie Diaz, who I believe is one of the nicest and most caring people I have ever met will always do everything she can to make sure your service visits provide the best care possible for both you and your car. I tell you that it is very hard to work with Ellie and not walk away with a smile. I am glad that both you and your children felt that way. Sport Mazda is a family dealership and that means always making you feel like family and always treating you with the concern you would show for your favorite family member. Thank you for your nice review and for being a very, very valuable customer. JAY MEALEY, OWNER

Sport Mazda responded

Thank you for a very concise and accurate review. In a short three lines you covered the essential elements that many customers want to be assured of when they choose a service center. I appreciate you taking your valuable time to write this review and am so please that you are our customer. On behalf of your Service Advisor, Angelo Nieves, the staff of the Sport Mazda Service Center, and myself, we are very grateful to have you as our valued customer. JAY MEALEY, OWNER

Sport Mazda responded

Kym, I am positive that Alex is going to really enjoy reading your review and knowing that you were very happy with the service he provided. If I was him, I would put your words "My salesman, ALEX was THE BEST!!", and read it to myself before I meet with each new customer. What these men and women do to make others needs a reality is tough to understand even for them. But when they read such an inspiring message as yours, and feel how important is was to YOU, it certainly hits home to each and every one of us at Sport Mazda. I just want to thank you so much for this review and if we made your "new miracle" happen for you, it was certainly something you deserved. I hope that your Christmas was a Merry as you have made ours. As the owner of Sport Mazda, your review touches me deeply. May you enjoy every single mile in your car and may it be the safest, happiest and most fun you have every experienced. May God Bless! JAY MEALEY, OWNER

Sport Mazda responded

Zilkia, I hope that you still have the smile on your face and enjoying your car as much as you were when you took the photo that accompanied this review. I believe that First-Time Buyers are the greatest. It is why great salespeople like Alex Stinvil really enjoy making your buying experience so special. It is our time to show you just how special and experience it should be at a car dealership. You deserve the very best experience that includes an honest, helpful, and caring professional to make sure all of your questions and concerns are addressed before you make a car buying decision. No Pressure should ever be felt to make a quick decision that does not allow you to consider everything on your own, and does not give you the time you want to feel sure. I am so happy that Alex Stinvil did that for you. And I am happy that Rey Almonte, a nicer and friendlier finance professional you want find, was part of the experience. You now have received the experience you deserve. From now on you should EXPECT it every time you walk in the door of a car dealership. If they don't provide it, go where you are welcome, Sport Mazda. I personally want to tell you how proud I am to welcome you to our Sport Mazda Family. JAY MEALEY, OWNER Hope your Holiday Season was wonderful.

Sport Mazda responded

Reviews are so greatly appreciated, and especially if you are a satisfied enough customer to commit to becoming our loyal service customer. It certainly is our goal to have so many loyal customers, but we are committed to providing the best service possible for every customer and on every visit. We are always proud when our service has been appreciated. On behalf of the entire service team, and especially Natalie and Ellie, two wonderful Service Advisors, we thank you for your review and are proud to have you as a valued and loyal Sport Mazda Service Center customer. Best wishes! JAY MEALEY, OWNER

Hebrew121 responded

Sport Mazda dealership is wonderful thank you to everyone helping me get my 2020 Toyota Tacoma

Sport Mazda responded

Melody, The entire staff at the Sport Mazda Service Center want to thank you for your kind comments wishing them more time off at Xmas. We do work half days the day before the holiday and certainly are off on Christmas. With different schedules we also try to make it easier to get time off during the holiday season. We all hope that you and yours had a very, very nice Christmas and the rest of the holiday season. The hard workers at the Sport Mazda Service Center, like Natialie and Nick, that you had the opportunity to work with during your last visit, are always concerned about our customers cars, especially during family holiday seasons. They are both happy to know that that you were very satisfied with the service they provided. Thank you. JAY MEALEY, OWNER

Sport Mazda responded

Herb, I know that sometimes it may seem a little less than exciting to be writing a review about an oil change. We like to think that the review is more just part of a mutual appreciation between customer and the people that make their day just a little bit nicer when they show they care to provide them the service they deserve. I promise you that it is always nice when Ellie Diaz and Nick Radoslavov receive a review like yours. It will always be appreciated and I know it will never hurt to know that you have made real FRIENDS AT THE DEALERSHIP. Thank you valued customer. JAY MEALEY, OWNER We all hope that you had a wonderful Christmas and Holiday Season and look forward to seeing you throughout 2019.

Sport Mazda responded

Barbara and Lauren, Thank you wonderful service customers for your nice review. I am glad for Angelo Nieves that you were so appreciative of the service he provided during your visit. Sport Mazda Service Center is very important to me. I have never thought that service was any less important to my business than the selling cars side. When a car is sold at Sport Mazda, we enter an unwritten agreement to provide assistance throughout your ownership experience and that includes providing the best Sport Mazda Service Center possible. A promise from Sport Mazda s our word that we will make sure you receive our very best, every day. I was so happy to hear about the installation of the Apple CarPlay in your Mazda. Mazda is always looking to add features to its products that make the enjoyment or your Mazda so much better. If we did it on time, even better. I want you to know that I deeply appreciate your kind review and wish you both a very enjoyable ownership experience. The kind you deserve. JAY MEALEY, OWNER Hope that your Christmas Season was special for you and yours.

Sport Mazda responded

Tim, I must tell you that I was so grateful to hear that the car buying experience that Reggie and Mark provided was "a much more pleasurable experience than I ever had when purchasing a new car". It is certainly what we strive for and it is what we believe that every Sport Mazda customer deserves, and frankly, should expect from their car dealer. I want to welcome you to our Sport Mazda Family of Staff and Owners, like yourself. The Family is more than a marketing statement, it is a promise that, like family, we will always provide you our very best throughout your ownership experience. We believe that Mazda is the best car on the road and along with that should come the best service we can provide you, every day. On behalf of our entire staff, I want to wish you mile after mile of safe, happy and the most fun Mazda driving experience ever. JAY MEALEY, OWNER