Sport Mazda

Sport Mazda responded

Ysaira, Enjoyed your photo with your beautiful new Mazda. Kerwin Larocque (Sales) and Edwin Acevedo (Finance) are two veterans of Sport Mazda who are both major contributors to our success. They have both been with the dealership when we instituted the new buying experience that has resulted in our becoming Dealerrater's Number 1 Customer Rated Mazda Dealer in the U.S. for the last two years running. I am so glad that you like our dealership and the team was able to put you in the new Mazda you wanted. Welcome to our Sport Mazda family. Jay Mealey, GM/Owner

Sport Mazda responded

Thank you so much for this kind review and for returning to Sport Mazda for your 2nd car so quickly. I appreciate the trust you placed in us. It was nice of you to share your experience with others and I want them to know that we provide the same great car buying experience to all our customers. Brian is a personal and professional salesman and does an exceptional job of making sure all his customers leave happy. I am sure the new Mazda CX-5 will be a great addition and you ate right, it is a first class crossover that will bring you miles of safe and FUN MAZDA DRIVING. Thank you for your kind words and we are so happy to have your in the Sport Mazda family. Jay Mealey, GM/Owner

Sport Mazda responded

Thank you so much for your review and for telling other about your recent experience at Sport Mazda. I am certainly grateful that you chose us and so happy you are now driving a new Mazda CX-5. I know your 2015 Mazda CX-5 must have been a joy for you to have made the choice to upgrade. We appreciate hearing that the staff, either Sales or Service, give you the same friendly and professional customer service. Kerwin Larocque is an exceptional young man. A Marine who we have been proud to call one of our best for several years now. If he helped you, there is no doubt in my mind that you enjoyed your visit. So happy you are in the Sport Mazda family and we wish you the same great ownership experience in this new Mazda CX-5. We are always here for you. Jay Mealey, GM/Owner

Sport Mazda responded

Debranator, Thank you for choosing Sport Mazda and you are right, saying you are HAPPY is all I need to hear. I designed a new buying experience several years ago and made changes after listening to our customers, until we have it just the way we want it. It was the experience that Barby Irby, Andy Rodriguez and Stephaie Santiago provided for you. No pressure, no hassle, just friendly people making sure you are happy. I am so glad you are our customer and wish you years of safe and Fun Mazda driving in your new Mazda. I am proud to welcome you to our Sport Mazda family. Your family will always be here for you. May 2018 be your best ever. Jay Mealey, GM/Owner

Sport Mazda responded

LT, It was our pleasure to make sure that your daughter received her new Mazda CX-5. I have quite a team here at Sport Mazda and some time don't appreciate them enough. Especially when they surprise me by doing something extremely nice, going out of their way, to make it happen. You are right. Barby Irby is a wonderful salesperson and a more caring person you will not find. Stephanie Santiago made the trip to your home as a Mazda specialist so she could make sure your daughter knew how to use all the features on her new car. Something we give at the dealership on every car. I want to thank you for being our great customer and for choosing Sport Mazda for your purchase. We welcome you and your daughter to the Sport Mazda family and will be here whenever you need us. Jay Mealey, GM/Owner

Sport Mazda responded

Big Green, I am glad to hear that we handled your long distance sales experience to your expectations. We are a digital dealership so service should be transparent to the customer and receive the same information by phone, text or email that they do in person. Juan Urdanetta, your salesman, has a great deal of experience providing great car buying experiences and I am so grateful that is what you received. Thank you for letting others know about your experience at Sport Mazda. I am sure Daniel Parker, the General Sales Manager, was glad to hear that his contribution made your experience a success. Thank you for recommending Dan, Juan and the dealership. Thank you for coming all the way to Orlando to buy your truck. We are proud to have you as a customer. Have a fantastic 2018. Jay Mealey, GM/owner

Sport Mazda responded

Jaime, Thank you for choosing Sport Mazda and for letting others know about your recent visit to the Sport Mazda Service Center. I know that you felt much more comfortable after Stephen Mendez explained the results of your service. One of the things we always want to hear is that our customers received all the information they need to make the best decisions about the care of their cars. I am glad that you enjoyed your visit and want to thank you again for writing this review and being our customer. Wish you a great 2018. Jay Mealey, GM/Owner

Sport Mazda responded

Joseph, Nick Radoslavov and his fellow Service Advisors are very good at diagnosing potential problems. It pays for our customers to make sure that they let them know all they can about any of their concerns when they arrive. They also check the status of all your important systems to provide you more information for planning future services. And, I know it was nice when he told you that the part (battery) was being replace under warranty. Your Service Advisors are a service customers best friends. I am very proud of all the service team, they are all specialists who make sure you receive the best customer service each and every time you visit. Thank you for your review and we are proud to have you as our customer. Jay Mealey, GM/Owner

Sport Mazda responded

Ivan, Thank you for the review and the five stars. I am thankful that even though the speed did not meet your expectations, or ours either, you still thought enough of the service Willie and Andy provided to still give us a great rating. We have worked on increasing our speed to make the finance portion of the sale go faster, but sometimes we have delays that we cannot resolve ourselves. I have added more finance specialists to eliminate delays but we still must go through off-site finance agencies to get approvals. I am happy to believe that all the tasks we could do ourselves made your visit more enjoyable and successful. Thank you for choosing Sport Mazda and for being our patient customer. May 2018 be a great year for you. Jay Mealey, GM/Owner

Sport Mazda responded

Diantor, Barby Irby is a lovely person and just as friendly and caring as you would want to meet. That is why so many of her customers come looking for her when they need a car. She is Trusted, and has earned it. I thank you for writing such a nice review. You are one of our loyal customers and you mean a great deal to us. We thank you so much for always returning to us for your next Mazda and our happy to have you in our family. I guess that is why it always feels like family here, we are. I cannot tell you how happy I am that you are driving our Mazda. And like family, we will always be here when you need us. Enjoy this one even better than the last. Jay Mealey, GM/Owner