Sport Mazda

Mixed Impressions Things that I loved/were helpful: -Sales representative was respectful and answered my questions in detail -Finance person was kind and light-hearte Things that I loved/were helpful: -Sales representative was respectful and answered my questions in detail -Finance person was kind and light-hearted. I've had horrific experiences in the past with people in fiance at OTHER dealerships who are cold and aggressive. -I got the car that I wanted at the price that I wanted, with the financing I wanted, and the key features I was looking for. -Dealership correspondece from beginning to end of sale was effective -The purchasing process and paperwork was not burdensome. It did not feel overwhelming. -As a transgender person, the sales representative was respectful of my gender identity by using correct pronouns for me. -The sales representative was not pushy trying to force me to go into a deal or offer I was not interested in. Things I did not appreciate: -The sales representative would barely offer any information about the vehicles unless I asked. It made me feel like he believed I would not understand or did not deserve to know essential information about the vehicles available. If I had not asked specific questions, I wonder if he would have told me anything about the vehicles at all. -The sales representative never once mentioned how much the dealer fee would be. I thought I deserved to be told clearly, before signing, how much the dealer fee would be. -The sales representative was not at the dealership when I arrived, on time, for my appointment. -There was 1 week of time (due to my request) from the day I made my downpayment until the day I finished my paperwork and picked up the car, and during this time, I was told that the car would be washed, detailed, and a service on the tires would be completed to fix a service light. This did not happen. I understand that the dealership was moving to a new location during this time, but it was extremely disappointing to arrive to pick up my car and find that none of these commitments had been fulfilled. The sales person tried to play it off as "intentional" to give me the car "fresh" but it sounded more like reckless procrastination and I felt devalued as a customer. This was not the quality of service I believe I deserved. I had a very long wait in the lobby for the car to be ready for me to drive off with it because these tasks had not been fulfilled as previously promised. -Probably the most inappropriate was that the finance representative made no acknowledgment of my preferred gender identity and would jokingly/inappropriately call me "papi" repeatedly. It made me very uncomfortable. I'm not your "papi". More

Rob is a huge asset to Mazda Rob went above and beyond to satisfy my needs. Very professional and easy to deal with got the job done. I will be having all my service appointments Rob went above and beyond to satisfy my needs. Very professional and easy to deal with got the job done. I will be having all my service appointments here because of the treatment and professionalism that I received. More

Great job I'm glad they were able to help me get a new car. Aida was super friendly and made sure everything went well. I'm glad I got to work with her I'm glad they were able to help me get a new car. Aida was super friendly and made sure everything went well. I'm glad I got to work with her More

New Facility - Same Excellent Service As usual, same great service from Sport Mazda. Donny Larson was great and even remembered my name. Great new Facility too...clean, safe, and a welcomi As usual, same great service from Sport Mazda. Donny Larson was great and even remembered my name. Great new Facility too...clean, safe, and a welcoming environment!! Loved the ability to watch the service bay on a television in the waiting area. More

Good. I got the car I wanted and it didn't take very long at all. Jamil was very helpful and responsive. Any issues that cropped up during the course of the I got the car I wanted and it didn't take very long at all. Jamil was very helpful and responsive. Any issues that cropped up during the course of the purchase were resolved fairly quickly. More

Very pleasant I can truly say that my experience with Sport Mazada was very pleasant and Juan was very professional and kind. The overall experience was very good. I can truly say that my experience with Sport Mazada was very pleasant and Juan was very professional and kind. The overall experience was very good. More

Relaxing & Comfortable I brought my car into the new dealership for service, and from the minute I pulled up I was greeted with great customer service. I was able to find a I brought my car into the new dealership for service, and from the minute I pulled up I was greeted with great customer service. I was able to find a quiet corner to work in while my car was being taken care, fresh hot coffee and every employee that walked passed me greeted me. I appreciate the great customer service and prompt service. More

Great Service Rob was outstanding and professional. I was expecting to be there a lot longer than I was. The work done was more than I expected and done well. Thank Rob was outstanding and professional. I was expecting to be there a lot longer than I was. The work done was more than I expected and done well. Thanks, I will be back. More

Great service ar Sport Mazda The staff was very friendly and made the experience easier. I would recommend Sport Mazda if anyone is looking for a car. They have a good selection The staff was very friendly and made the experience easier. I would recommend Sport Mazda if anyone is looking for a car. They have a good selection of cars. I am very happy with the car I purchased. More

Great Dealership The new Sport Mazda dealership on OBT is terrific. The sales and management staff are extremely courteous and professional. I highly recommend them f The new Sport Mazda dealership on OBT is terrific. The sales and management staff are extremely courteous and professional. I highly recommend them for any new or used car. More