Sport Mazda

Sport Mazda responded

Pete, this is Jay Mealey, Owner at Sport Mazda. Thank you for sharing your concern and I will get with both Jason and Mark immediately on this end and see what we can do to make you feel better about the transaction. Though hardly "bait and switch" (which is illegal by the way...) I can understand you confusion. As the only Mazda Dealer in Central Florida to sell our New Mazda's with NO Dealer Fee, we many, many times dealer trade vehicles in from other Dealerships for our customers so they can save money and purchase the vehicle without the Fee. Some of these units stay in our inventory and it sounds like the vehicle you purchased may have been one of these "dealer trade" units that accumulated 100 extra miles being driven to our lot. Regardless, we should have caught the mileage discrepancy in the paperwork so everybody could be on the same page and I apologize for this oversight. Jason is usually very good in this respect and we have sold hundreds of customers in the same manner that you purchase from us.... out of town, looking for the right vehicle and the best price and willing to drive to get exactly what they want. Thanks again and I will be sure Jason reaches out to you promptly.

Sport Mazda responded

I am so happy that you came to Sport Mazda for your new Mazda and then took your valuable time to let others know of your experience. I cannot thank you enough for your kind review. You summed it up very well in your review, "Excellent Service, Competitive Price, and Great Experience". It is what we provide, and certainly what you DESERVE. So happy that Delvin Lliteras, your salesperson, made your visit enjoyable and successful and thank you for recommending him to others. Welcome to our Sport Mazda family. Jay Mealey, GM/Owner

Sport Mazda responded

Jordan, Thank you for the kind review on my service team here at Sport Mazda. I know that Stephen Mendez, your Service Advisor, will appreciate knowing how you feel. Like my entire Service Team, he is one of the reasons that so many of our customers return to us for their service. TRUST and FAITH in their fine work has giving us a great reputation and we have customers like yourself to thank for that. So glad you are a member of the Sport Mazda family of owners. Jay Mealey, GM/Owner

Sport Mazda responded

Thank you so much for your review and for the TRUST that you place in our service team. To a person, they all are committed to ensuring that every car that leaves here is safe and that every customer is happy. Thank you for naming Stephen Mendez. He is an outstanding Service Advisor and will appreciate reading this review. So glad to have you as our customer. We look forward to continuing to provide second-to-none service to all of our Sport Mazda family of customers. Jay Mealey, GM/Owner

Sport Mazda responded

Picha, And let me thank you for the nice review you wrote about your experience at Sport Mazda. Corey will be happy to hear that you had such wonderful comments about him and the others members of the sales team. It was our pleasure to serve you and we are so happy you found the car you wanted at Sport Mazda. Please enjoy your new car and have a very wonderful holiday season. So glad you are our customer. Jay Mealey, GM/Owner

Sport Mazda responded

Thanks so much for letting others know about your recent buying experience at Sport Mazda. Marilyn Santos will definitely be happy to know that you singled her out for the fine job she did for you. The key for us is that we always want customers TO GET WHAT THEY CAME FOR. It sounds like you did just that and, as you say, left happy with a car. I want to thank you again for this review and for being our customer. We are proud to welcome you as a new member of our Sport Mazda family of owners. JAY MEALEY, GM/OWNER

Sport Mazda responded

Katje, Just want to thank you and let you know we really appreciated your review. Keith Hallam is one of our newer sales team members and I know he will appreciate getting your review and know that you were happy with your visit. I appreciate the kind comments and for you telling others that we were a great place to buy a car. I like your photograph and am so proud that you chose us for your next car. As a new member of the Sport Mazda family let me welcome you and wish you years of safe and happy motoring. JAY MEALEY, GM/OWNER

Sport Mazda responded

Diana, Thank you so much for your kind review and I can tell by the photo that you are now a happy new Mazda owner. We all wish you years of safe and happy driving and are so glad you came to Sport Mazda for your car. It was very nice to hear that Israel Camareno, your salesperson, made your buying experience a Memorable one. I know he will very much appreciate you recommending him to others. Thank you again and I am so happy to welcome you to our Sport Mazda family. Jay Mealey, GM/Owner

Sport Mazda responded

Gary, Thanks so much for the review. Salespeople especially enjoy receiving these reviews and knowing that their customer appreciated the experience they provided. It makes them want to do even better for the next customer. Frederick Trinidad is an exceptional salesperson and I am very happy he made your visit enjoyable and successful. Proud to have another new Mazda owner here at Sport Mazda and we wish you years of safe and fun driving. Thanks again and welcome to the Sport Mazda family. Happy Holidays! JAY MEALEY, GM/OWNER

Sport Mazda responded

I am proud to have you as a customer here at Sport Mazda. I especially appreciate your review and the great comments. Miguel Soto is an exceptional salesperson and I am sure he will appreciate the nice things you had to say about him. It is easy to go from on-line to the dealership knowing that there are no surprises and that what we advertise is what you get. It does make things faster and easier and I am so glad it worked out well for you. Your photo of your new ride lets me know that you will be enjoying your holidays and your new car this year. Please enjoy a safe and happy holiday season and we are so happy to have you as a member of our Sport Mazda family. Jay Mealey, GM/Owner