Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,689 Reviews of Sport Mazda - Service Center
Sort by
February 23, 2021
Great customer service. Advisor Stephen was great and made sure my car was taken care of and I look forward to returning for any car needs. made sure my car was taken care of and I look forward to returning for any car needs. More
by Dannyjr2015
Employees Worked With
February 22, 2021
Took my Mazda3 in due to a Check Engine and AT light on the dash. Dropped the vehicle off at 830am, with guidance from the advisor to expect a call from the later that morning with an estimate. I did not the dash. Dropped the vehicle off at 830am, with guidance from the advisor to expect a call from the later that morning with an estimate. I did not receive that call, and when I texted for a follow up in the afternoon, was told they didn't have the necessary equipment to test my transmission and were unsure when they'd be able to do so. I heard nothing the next morning, so I called the customer care center and was told my advisor was out, but they would have another call within the hour. That did not happen, so I called back again and was unable to get anyone to answer the phone. I repeated this process a few more times, unable to get a answer before a different member of the customer care team finally picked up. She was unable to get a hold of any of the advisors why I was on hold, but stated she would make sure the service manager called me back right away. That never happened, but after several more calls to the extensions provided I was finally able to connect with a service advisor. He stated he had no update on my vehicle in the system, but if I was really that concerned about the lack of communication he could maybe go back into the shop and see if there was an update not registered in the computer. What a huge favor to ask after the runaround I'd be given up to this point. The actual service tech called me back about a half hour later and proceeded to explain how lucky I was that he was actually running the full diagnostics on my transmission since it was a lot of time and work for him to do so. He couldn't understand my frustration that the dealership didn't have the equipment to diagnose the transmission, as it wasn't his fault someone in the shop lost the equipment they needed. I was eventually provided an estimate for a full transmission replacement, with none of the other items I requested when I dropped the vehicle off quoted. I told the advisor that I was not interested in doing the work with them based on the communication issues and I would be in first thing the following morning to pick up my vehicle. I arrived at the dealership around 8:30 and was informed that my car was still in the shop and not ready for pickup. Thankfully it only took 15 minutes for someone to bring it around as I begrudgingly paid the diagnostic fee. The service advisor apologized and let me vent a bit, but I think he understood that there was nothing else to do at that point. I will not be returning to this dealership under any circumstances. Dealing with car issues is frustrating/stressful enough without these types of communication and service issues. I'm confused how the reviews are generally so positive, as it's always been so hectic and disorganized on my previous visits as well. I had previously just put up with it due to the convenience of this location compared to the other Mazda dealer, but I never would have said it was a great experience. Now I know it's worth the extra time and miles to go elsewhere. More
by PL
Employees Worked With
February 22, 2021
Nick was my advisor and he was very help and patience getting everything I requested taking care of with no problem. He kept me updated on everything I needed for the car and got me a good discount 😌 getting everything I requested taking care of with no problem. He kept me updated on everything I needed for the car and got me a good discount 😌 More
by Mazamobley2018
February 20, 2021
I always have a positive experience here. They are polite, efficient and very accommodating. I never feel like they are trying to push services on me that I don't need. Prices are reasonable and the s polite, efficient and very accommodating. I never feel like they are trying to push services on me that I don't need. Prices are reasonable and the service department is excellent More
by Debrainla
Employees Worked With
February 19, 2021
Service department is too notch, very pleased. Listened perfectly to what I wanted. Very competitive price. Why would you take your car in to a quick change place when the dealer can do it for actually l perfectly to what I wanted. Very competitive price. Why would you take your car in to a quick change place when the dealer can do it for actually less money? More
by Dlinder2300
Employees Worked With
Lorenzo Martinez
February 19, 2021
Stephen was great to work with. He took the time to explain everything to me and made sure I understood and was satisfied with the service work performed. explain everything to me and made sure I understood and was satisfied with the service work performed. More
by Jrgar
Employees Worked With
February 19, 2021
My car was taken on time for service. I had to leave dealership but they kept me informed sending me a video of my car being service. Lorenzo explained nicely what inspection would be performing on m dealership but they kept me informed sending me a video of my car being service. Lorenzo explained nicely what inspection would be performing on my car. Professional service. Keep up the good work! Thanks More
by nieto.hector
Employees Worked With
Lorenzo Martinez
February 18, 2021
Customer Service is A+. Excellent and Nick was very cooperative letting us know that status of our car all the time. Thank you so much for your service. cooperative letting us know that status of our car all the time. Thank you so much for your service. More
by Davidyelitza
Employees Worked With
Nick Radoslavov
February 11, 2021
Service department.. have been getting my car done here with Sports Mazda for 5 years... Nick is always friendly and informative about what my car needs... Like the new feature of the video when they are s with Sports Mazda for 5 years... Nick is always friendly and informative about what my car needs... Like the new feature of the video when they are servicing my car... More
by Queenlala53
Employees Worked With
Nick Radoslavov
February 10, 2021
It’s evident this dealership cares how they are perceived by their customers. They keep me updated on how my car is doing while I’m there, and show me exactly what work needs to be done and why. by their customers. They keep me updated on how my car is doing while I’m there, and show me exactly what work needs to be done and why. More
by gegenhmh
Employees Worked With
