Springfield Acura

AVOID AT ANY CAST DON'T SHOP HERE!. I purchased a MDX car in JULY 2018 and "JEFF NEWMARC" the finance guy asked me to consider a warranty package with the terms that I DON'T SHOP HERE!. I purchased a MDX car in JULY 2018 and "JEFF NEWMARC" the finance guy asked me to consider a warranty package with the terms that I can research more and if I don't like or get a better deal in market I can just give him a call and he will cancel and refund the amount. GUYS !! I have called them at least 20 times and this guy always say same thing that he is going to send cheque and i will get in 2-4 days and that never happened. The general manager never picks the phone and you can leave thousand voice messages but he never bothers to call you back so whole crew is CHEAT. Do a favor , AVOID THEM. GO SOME WHERE ELSE !! If you go there with a ring on your finger be sure it's still there after you shake their hand. They deserve minus star. More

5 star service WOW ,josh & Matt some how always recognize me , walk over and always say hello weather they can help me or not, always make me feel like a part of the WOW ,josh & Matt some how always recognize me , walk over and always say hello weather they can help me or not, always make me feel like a part of the Acura Springfield family.Also just a great dealership thats why I keep coming back More

Good Leasing Experience This was my first experience with Springfield Acura and I was pleased with it overall. Salesperson, Richard Passanati was very informative and helpfu This was my first experience with Springfield Acura and I was pleased with it overall. Salesperson, Richard Passanati was very informative and helpful. I did not feel pressured. Pleasant experience leasing from them. More

Very Poor Customer Service Bought Acura MDX Advanced Entertainment package.Very disappointed with the service ! Especially, with the service of sales agent. Had an issue with my Bought Acura MDX Advanced Entertainment package.Very disappointed with the service ! Especially, with the service of sales agent. Had an issue with my number plate. I haven't received my number plate even after 5 days of temporary plate has been expired. Contacted the sales agent "Richard" few times, his response was very unprofessional. Event he didn't bother to answer my call and didn't reply my voice mail. During last conversation he told me "NOT TO CALL HIM ANYMORE". Of course, I had to call him. He was the sales person. He is responsible for all the customer request and needs. And he took the customer review card filled up in front of him almost forcefully to give him good rating, which is also unprofessional. Very unhappy with his service and will not recommend to take service from him. More

Another great experience Rich Passananti did another great job. His demeanor and personality makes it so easy to buy or lease a car. Actually, everyone. At Springfield Acura m Rich Passananti did another great job. His demeanor and personality makes it so easy to buy or lease a car. Actually, everyone. At Springfield Acura make you feel at home. More

Best Car Experience I have leased many cars and this by far was the easiest and friendliest leasing process. I would recommend Jean Brea for your next lease or purchase. I have leased many cars and this by far was the easiest and friendliest leasing process. I would recommend Jean Brea for your next lease or purchase. More

We brought a 2018 Acura MDX We brought a 2018 Acura MDX from Rich and it was a pleasure to have Rich as our dealer, he listen to all the things we wanted and he delivered with no We brought a 2018 Acura MDX from Rich and it was a pleasure to have Rich as our dealer, he listen to all the things we wanted and he delivered with no problem and explained everything to us. More

Great Very good customer service. Friendly helpful dealer. I will definitely be returning to purchase another vehicle in the future. Highly recommend deale Very good customer service. Friendly helpful dealer. I will definitely be returning to purchase another vehicle in the future. Highly recommend dealership took the stress out of car buying. More

Always a good experience at Springfield Acura Rich helped me with a new lease of a MDx. He was great to work with. He was able to get me the best price.Highly recommended! Rich helped me with a new lease of a MDx. He was great to work with. He was able to get me the best price.Highly recommended! More

Excellent all around! My experience with Acura Springfield was very smooth and I would recommend them to anyone. Richard provided excellent customer service! He was helpful My experience with Acura Springfield was very smooth and I would recommend them to anyone. Richard provided excellent customer service! He was helpful and patient .. he explained everything and took his time. The manager Dennis and Richard were very polite and accommodating! More