Springfield Acura

Excellent service and great price This is my 4th Acura MDX with Rich and 8th with Spring Field Acura. I keep on coming back here for great service and good prices, especially due to ve This is my 4th Acura MDX with Rich and 8th with Spring Field Acura. I keep on coming back here for great service and good prices, especially due to very good people like Rich More

MUST GO TO SPRINGFIELD ACURA!! – Exceed Customer Service expectations! I had an extraordinary experience with Springfield Acura in purchasing my first company car. In the process, – Exceed Customer Service expectations! I had an extraordinary experience with Springfield Acura in purchasing my first company car. In the process, I had the pleasure of working with Luis, Bill and Greg (Finance). I never thought buying a car from the dealership could be so pleasant. I always hear horror stories but my experience was a dream come true. From the first time I spoke to Luis, I knew I made the right decision. He was always so reassuring and kept my mind at ease throughout process. Luis never failed to keep me posted. Luis and Bill really did the impossible to get me the specific car I wanted. It was challenging for them to get the car, but with their effort and determination they made it possible. Luis even worked on his days off. If that isn’t dedicate customer service, than I don’t know what is. When I arrived at the dealership, the vehicle I had talked about so eagerly was waiting to go home with me! Bill and Luis inspected every inch of the car before handing me the keys. They let me see the car in the mechanic area, this demonstrated trust and honor for me as a customer. As a first time buyer, I was treated above and beyond than expected. I was offered me a fair price considering the exclusiveness of my car. Bill explained how he arrived at his decision, and Luis showed me the technology in my new car. He was patient, thorough and compassionate. Greg (Finance) was equally patient with me in determining exact down payment and deal flow items, like payment, term, warranty etc. At this point, I was more than impressed, never once feeling like I was "being sold". Greg was honest and straight to the point. This was a very easy process. Where this team really earned my outstanding rating was after my purchase. Luis followed-up to make sure the car was exactly what I expected. I did not feel forgotten. Where they could have simply not called me or cared afterwards, they didn't. They truly do care about each customers that walks in the door. This is not only admirable, buy inspiring. Bill, Luis and Greg are the most honorable, easiest men I have ever transacted with. My boss and I will definitely send our future marketing employees to Springfield Acura without hesitation. More

Worth the drive to New Jersey! We had a great experience from the moment we walked into the showroom. Rich was oustanding in his approach and in his knowledge of the vehicles in whi We had a great experience from the moment we walked into the showroom. Rich was oustanding in his approach and in his knowledge of the vehicles in which we were interested. In describing the features of the MDX, in particular, and of the entire process, Rich left no stone unturned. When we moved on to Greg in finance, we were equally impressed. Thank you Springfield Acura! More

SPRINGFIELD ACURA AND JEAN Had the best experience at SPRINGFIELD Acura with Jean helping us along the way showing us patience and answering any questions that we had. We looked Had the best experience at SPRINGFIELD Acura with Jean helping us along the way showing us patience and answering any questions that we had. We looked at many MDXs until we found the perfect car. The process took a very long time but that was the back office not Jean. I highly recommend booking an appointment with Jean he’s straight to the point and tries his best to make a deal. Could not have asked for more! Excellent thanks! More

Great Experience! Great experience with Rich and Mike. Greg in finance was also nice and helpful in sealing the deal. Whether you’re purchasing or leasing a car, it is Great experience with Rich and Mike. Greg in finance was also nice and helpful in sealing the deal. Whether you’re purchasing or leasing a car, it is a long and arguous process. Be prepared to give up your day. It was kind of scary, especially having to sign so many papers for a major purchase.. I felt quite apprehensive. However, at Springfield Acura, Rich and Mike made the overall experience a very positive one. If your plan is to get an Acura and if you expect exceptional customer service, a good deal, and no bull crap you must make the deal with RICH. He is experienced and will work with you to get your needs met. He also said to call him after purchase with any concerns. The MDX is a great looking vehicle and rides smoothly! Love it. When you need a car, just call and ask for RICH. If Rich is on vacation wait for him to return if you can or talk to Mike. That is what I will do! Thanks fellas! More

New Car - Yay! I came with the idea of buying a used car to replace a TL I've had for 12 years and left with a brand new car. My salesperson was knowledgeable, help I came with the idea of buying a used car to replace a TL I've had for 12 years and left with a brand new car. My salesperson was knowledgeable, helpful and patient. Front desk people could have been friendlier but maybe they were having an off day. I'm still getting used to the new car and its features but love it overall. More

Great experience all around-2 thumbs up!! I randomly stopped in to do a quick test drive of the ILX. And the experience was awesome from start to finish! Anthony Bruce was my sales rep and he I randomly stopped in to do a quick test drive of the ILX. And the experience was awesome from start to finish! Anthony Bruce was my sales rep and he made the car purchase experience one of the best I’ve had! He was super patient and easygoing; he answered all of my questions and was just generally super helpful (he even helped me clean out my old car ha!). I would come back here again and again and I would especially recommend working with Anthony! More

Great experience Anthony Bruce was a terrific sales consultant to work with on my new car. I highly recommend him and hope to work with him again in future. Anthony is Anthony Bruce was a terrific sales consultant to work with on my new car. I highly recommend him and hope to work with him again in future. Anthony is very professional and courageous, quickly answering questions and very helpful. This was a very positive car buying experience thanks to you Anthony!!!! I will be sure to pass your name along. More

Great experience We came in to buy a used car and were helped by Anthony Bruce. We couldn’t be happier with the service he provided. He was very accomodating and a ple We came in to buy a used car and were helped by Anthony Bruce. We couldn’t be happier with the service he provided. He was very accomodating and a pleasure to speak with. Thank you Anthony for making our experience such a good one. More

Enjoyable Experience! These guys made us feel right at home! They made the experience of buying our Mercedes both pleasurable and enjoyable. Everyone was so helpful too! These guys made us feel right at home! They made the experience of buying our Mercedes both pleasurable and enjoyable. Everyone was so helpful too! More