Springfield Acura

Car looks great! Had body work performed (paint job) on the back right passenger door. Service was performed within a couple days and the paint job came out flawless! Alex and Billy R. provided great cust the back right passenger door. Service was performed within a couple days and the paint job came out flawless! Alex and Billy R. provided great customer service! Thank you Springfield Acura! More

All I can say is from start to finish these guys are the best dealer service that I have ever had. Rob went over and above what I asked for and the entire team was very professional and friendly. Brought ma best dealer service that I have ever had. Rob went over and above what I asked for and the entire team was very professional and friendly. Brought may car in to have some aftermarket work done and a couple of warranty items taken care of. When we went over the car Rob pointed out a few minor blemishes in the paint he thought he could take care of and did just that. Picked up the car, it was spotless and all work was perfectly done. Also supplied loaner car. I live almost an hour away from this dealer and needless to say I will be taking my car there every time I need any dealer service done. If you are looking for a reliable, knowledgeable, courteous, and professional dealer to service you car look no further... you just found them. More

Since I moved servicing my car to Springfield Acura, I have been very happy with the overall service experience. They are always honest and up-front. I am able to schedule service on-line and choose whi have been very happy with the overall service experience. They are always honest and up-front. I am able to schedule service on-line and choose which CS person I want to deal with. I always choose James Walker because his style and personality makes me very comfortable. More

Scott was personable, professional and very thorough, explaining the entire process for me. The car was clean and ready on time. From intake to checkout, everyone was friendly and professional. It was a explaining the entire process for me. The car was clean and ready on time. From intake to checkout, everyone was friendly and professional. It was a very good experience. I would certainly recommend the dealership to a friend. Thank you! More

I want to amend my previous review, in which I included a couple of criticisms. In that review, I was remiss in neglecting to mention that, in spite of what I consider excessively high costs & labor rates, couple of criticisms. In that review, I was remiss in neglecting to mention that, in spite of what I consider excessively high costs & labor rates, this service center has also consistently extended courtesy discounts and, on several occasions, courtesy service in which I was not charged at all for the service provided. I mentioned in my previous review, and I repeat here, that over the past 10 years, this service department has excelled in customer service, courtesy, and respect, as it continues to do so to this day. Consequently, as I have changed my address twice since first visiting this dealer, I continue to take my car there for service, even though it is significantly farther from my residence than other Acura dealers, and I will likely continue to do so in the foreseeable future. I highly recommend this dealership for its service department. More

Service at this dealer is generally outstanding. I have only only 2 negative criticisms - 1. Prices, especially labor costs, are much too high; 2. When they get very busy, service can take too long, e only only 2 negative criticisms - 1. Prices, especially labor costs, are much too high; 2. When they get very busy, service can take too long, especially when they issue a loaner car; contact from the department also takes longer than it should at these times. These criticisms are, for the most part, offset by the individual attention, respet and courtesy that this consumer and consistently receives. More

They are friendly & very professional, every time I go for my service, they treat me as if I were family. I have been dealing with Jaime for a several years now, and I needed Springfield Acura to know tha for my service, they treat me as if I were family. I have been dealing with Jaime for a several years now, and I needed Springfield Acura to know that he is a pleasure to deal with & an asset to their business. More

The service at Springfield Acura is always first rate! Jaime Manay is great to work with. I have purchased 2 cars from Springfield Acura, and have been a loyal and proud customer of the service departmen Jaime Manay is great to work with. I have purchased 2 cars from Springfield Acura, and have been a loyal and proud customer of the service department for close to 10 years now. Highest ratings here all around. More

I think that the dealership does an excellent job at customer service. The service representative made sure that I was informed of the status of my car at regular intervals and made sure I was comforta customer service. The service representative made sure that I was informed of the status of my car at regular intervals and made sure I was comfortable during my wait. The representative even offered me a light refreshment during my wait. I was told that the service would take an hour and my car was delivered to me washed and vacuumed in just under an hour. To speed up the process, the representative made sure all of the paperwork was ready while my car was being washed so that I could take care of payment and be on my way as quickly as possible. In terms of customer service, Springfield Acura is clearly top notch. I would definitely refer other Acura owners to Springfield Acura for service and/or for buying a new vehicle. More