St. Charles Chrysler Dodge Jeep Ram

Highly Recommended I had a great car buying/leasing experience. This was mainly due to the exceptional job done by the sales person Haley Beyer. She worked tirelessly t I had a great car buying/leasing experience. This was mainly due to the exceptional job done by the sales person Haley Beyer. She worked tirelessly to find the right Grand Cherokee Limited that had all the features I wanted. Her knowledge of the cars was incredible; she knew the features of the cars I test drove inside and out. Haley was extremely professional and friendly, as well having a great sense of humor. The New Car Manager, Manny Gonzalez, was also exceptional. He worked hard to ensure l got the deal I wanted. More

Very positive and exciting We had a very difficult situation and Derek in finance was able to get it done we purchased two 2017 Jeep Renegades one had to come from out-of-state We had a very difficult situation and Derek in finance was able to get it done we purchased two 2017 Jeep Renegades one had to come from out-of-state that we were interested in a certain color Sam in new car sales Was able to get it done for us we came in with our payments right where we needed to be actually cheaper than we thought it would be so our overall experience with st-charles Chrysler Jeep Dodge was excellent More

Puts the customer first New car buying process went smoothly from start to finish. Staff was friendly, professional, and knowledgeable. “If it mattered to me it mattered to New car buying process went smoothly from start to finish. Staff was friendly, professional, and knowledgeable. “If it mattered to me it mattered to them”! More

Best service ever I came into the dealership and I instantly felt like family. They got me what I wanted and made me feel at home. I would one hundred percent prefer th I came into the dealership and I instantly felt like family. They got me what I wanted and made me feel at home. I would one hundred percent prefer then. More

Best CDJR Dealership! St. Charles CDJR has a great team from sales to service! They work hard to get you the vehicle you want! Great working with Alex and Manny! St. Charles CDJR has a great team from sales to service! They work hard to get you the vehicle you want! Great working with Alex and Manny! More

Easy as Could Be Hats off to Jake and Manny! These guys found us just what we wanted, explained all of our purchase and lease options thoroughly and sent us on our wa Hats off to Jake and Manny! These guys found us just what we wanted, explained all of our purchase and lease options thoroughly and sent us on our way with a vehicle that we are thrilled with! All under two hours! We will be loyal customers from here on out, 100%! More

2016 Jeep Cherokee is broken down So my 2017 Jeep Cherokee 16,000 miles is randomly shutting off in the middle of traffic due to some issues?? I Want to bring it in to service to have So my 2017 Jeep Cherokee 16,000 miles is randomly shutting off in the middle of traffic due to some issues?? I Want to bring it in to service to have them investigate and I’m told “no loaners until sometime next week” Im told I need to pay for my own rental to get to work. I’m so disappointed I thought I bought a RELIABLE CAR WHERE I WONT HAVE TO WORRY ABOUT THESE TYPES OF THINGS. What a lie More

Great experience My wife and I bought a 2018 Wrangler and had the best sales person in Haley Beyer. Haley was VERY knowledgeable and helped us compare vehicles and go My wife and I bought a 2018 Wrangler and had the best sales person in Haley Beyer. Haley was VERY knowledgeable and helped us compare vehicles and got us in the perfect vehicle for my wife. Haley's over the top effort and attitude were not the usual car buying experience. She hustled the entire time, going across the street, all over the building, literally running to keep the process moving. We drove two different vehicles. And at the end of it all, after 4 hours, leased a Wrangler. Even after financing was over, Haley took the time to sit with my wife and set up the stereo, her phone, etc. She actually set each of the radio presets, linked the phone, programmed favorites, went over all the vehicle details, every screen and setup display, asking her how she wanted each option, offering suggestions when needed. Keep in mind, this was 2 hours after the store closed, and Haley seemed in no hurry to leave until we were done. Nice job Haley! More

deceptive sales practice ,horrible experience Do not buy from this Dealer! Unprofessional and dishonest,went in with full intention of purchasing the advertised car, they slapped additional $2200 Do not buy from this Dealer! Unprofessional and dishonest,went in with full intention of purchasing the advertised car, they slapped additional $2200.00 and claimed we had to pay because they CERTIFIED the car over the weekend!! and we had to pay for it!! Sales manager came over and stated he would honor the advertised price, then another one came ten minutes later and said we had to pay the advertised price plus the additional $2200.00 !!they wasted hour and a half of our valuable time! They are simply con artists, so we left .they didn't care they lost a sale. We drove to downers grove to Max Madsen,and bought the exact make,model,color and left with the car within 30 minutes! More

Stay Away!!! Went to the dealer looking to get 2018 Cheokee's for my wife and I. After 2 weeks of emailing back and forth with "Nikki" who I'm not sure even exist Went to the dealer looking to get 2018 Cheokee's for my wife and I. After 2 weeks of emailing back and forth with "Nikki" who I'm not sure even exists. We arrive and the salesman, Edmund of course has no idea what we are talking about, and we start from square one. Edmund is nice enough to work up some numbers before we even test drive a vehicle, and of course the monthly payment isn't where we need it to be. Even though "Nikki" told us we could get within our budget of $500/month for the vehicles on a lease with roughly $1800 down each. So Edumnd offers to have us look at the 2018 Compass which would "fit within our budget." My wife test drives the car and does not like it so we leave. The next day I decide I would like to test drive one, and end up starting to work out a deal on a 2018 Compass Latitude. Now, I am looking to trade in my Nissan Sentra which has 7 payments left on it and have no idea how that works trading in a lease from another car maker, although "Nikki" said it was a very easy process. Once we agree on a number, and I pay my down payment of $1750, I am told that I would be refunded that amount to pay off my remaining payments on the lease for my Nissan. Fair enough. Then after signing all my paperwork I am told I have to drive my Nissan to a dealer and turn it in. When I ask about my disposition fee of $395 and any excess wear and tear, I get "oh, that's included in the buy out quote." Ummmm, no. After discussing the turn in process with a Nissan rep, it is quite clear I will be on the hook for the disposition fee and any excess wear and tear. Now, had this been brought to my attention before I signed the paperwork, not a big deal, I would have left without wasting 3 hours of my day. Avoid this dealership at all costs. They like to bait and switch hoping you will fall in love with a car and do whatever it takes to purchase/lease even if it means screwing the customer. More