St. Charles Chrysler Dodge Jeep Ram

Wouldn't Recommend Bought our Certified Jeep Grand Cherokee there back in May. Was hands down the worst customer service we've ever experienced. We called the day before Bought our Certified Jeep Grand Cherokee there back in May. Was hands down the worst customer service we've ever experienced. We called the day before to let them know that we will be in around 8AM. They said they will have the vehicle pulled up for us. We arrived and it was still in the lot. We test drive the Jeep. Our salesmen Frankie was nice, but didn't have a clue about the vehicle. He tried telling us that the 20" wheels were 17"...if he knew anything about vehicles he would know the wheel size is listed on the tire or even just by the look. He then continues talking about the Jeep, with very little knowledge of the vehicle. We understood he is new and proceeded to go through the buying process. We start negotiating and he brings out the pricing agreement paper. Come to find out the "Certified" label comes with an additional cost ($17-$1800) added on to the price listed. An under spray for $1k+ and wheel locks for $200 were added to the sheet. We were told the vehicle already had the wheel locks installed - it did not. During negotiation his sales manager came out to help. We tell them to take the under spray and wheel locks off and voice our frustration with the advertised price of a "certified" vehicle. He blamed the marketing department. We finalize everything and get in the Jeep. No floor mats are included and the tank is 1/8 full. Frankie goes inside to get us floor mats and comes back out to tell us he cannot do anything as it is an as-is sale per his manager. How can you sell someone a vehicle with 1/8 tank of fuel when they are spending 30k+ at your dealership? Feel free to contact me to how you will fix this. Jordan More

Amazing!!! Marco, Sam and Frank were great! They went above and beyond to find the exact car we wanted at an affordable price. We will absolutely be returning fo Marco, Sam and Frank were great! They went above and beyond to find the exact car we wanted at an affordable price. We will absolutely be returning for our next purchase!! More

Not a dealership l would return to When we first got to dealer ,it was past their opening time but the set of door nearest to the parking areas were locked knocked on the doors could se When we first got to dealer ,it was past their opening time but the set of door nearest to the parking areas were locked knocked on the doors could see several sales people inside they looked over saw us and still no one came to unlock the doors .I had to call the dealership to send some to unlock the doors by then more people were waiting outside. Once inside they just let us all just standing there. Have owned many new cars I the last 40 years.This was not a good dealership to buy a car.I regret going here. I purchased the paint and interior pertection. But when we picked the car up the rugs still had mud stain in the front they coved them with floor mats.and received no paper work stating what work was done or warranty.But they made sure they charged us for it.So I'm not certain that any of that work was even done. I will need to have a independent shop check if any paint pertection was applied. To many better dealerships in the area should not waste your time and money at this poorly run business. More

Can I give negative stars??? From the time we stepped foot on the property, until I considered calling the police before we left, this dealership followed the Sleazy Car Dealer Pl From the time we stepped foot on the property, until I considered calling the police before we left, this dealership followed the Sleazy Car Dealer Playbook from cover to cover. When we arrived, we walked around for 20 minutes with no greeting. Finally, someone yelled across the parking lot to ask if we needed help, when we said "yes", they walked away and later claimed that we said we were "ok" and didn't need help. When the negotiations started, we literally stood up and wanted to walk out the door after 30 seconds. For the next 90 minutes, our trade in keys were held hostage while they tried every trick in the book to get us to agree on something that would "send us home in a new car". They would not tell us the purchase price of the vehicle, only the monthly amount even though we repeatedly told them we were not buying a car without knowing the purchase price. They provided no computer printouts, only hand written scribble notes with a lot of arrows and numbers circled on the back of a piece of paper. After running our credit, they told us we did not "qualify" for the good rates, and again gave us a higher monthly payment with 12 more months tacked on, again not telling us the purchase price of the vehicle (side note: we bought a car 2 days later at another dealer and qualified for top tier financing). They would not give us our keys back until we walked outside the dealership and stood next to our car discussing whether we were going to call the police or not. Terrible and deceptive, this place should be shut down. We bought the exact vehicle at another dealership 2 days later, spent 45 minutes total in the dealership, qualified for top tier financing, and received printouts of all the numbers from top to bottom during the brief negotiations. Price difference was $10,000. Stay away from St. Charles Chrysler Dodge Jeep. More

Do not recommend at all I just stopped in to check out a used jeep with a plow after seeing on line. Was told a price on the phone and then was 1000 more when I went in. To I just stopped in to check out a used jeep with a plow after seeing on line. Was told a price on the phone and then was 1000 more when I went in. Took it for a ride after about 45 min for them to gas it up. Drove fine but needed some work. Had my truck appraised and it was an insult. They offered me $1000 for my truck. My truck was same year as there's and less miles and had a plow on it also. Had a new trans and lots of work done too it with year old tires. They told me my truck was only worth that cuz it was a plow truck. But so was there keep. I would never deal with them at all . The sales guy was young and nice but the the rest of them were rude. Very xxxxty experience and a waste of 3 hours. More

Terrible Service Department Don't walk Run!!! This place consistently offers terrible service they sold me a terrible truck and have a terrible service department to back it up. Don't walk Run!!! This place consistently offers terrible service they sold me a terrible truck and have a terrible service department to back it up. I bought a Ram 3500 it is the worst truck I have ever owned it has been in more for service work than oil changes it has 30000 miles on it and is broken again. I called to have it towed/brought in they said they can tinker with it until their diesel mechanic gets in in about a week could be more. I run a business but I understand things come up employees have to take time off but I need my truck back to work as well for that same reason. They totally do not care brush you off and make you feel like your request is crazy to have a new truck down for 1-2 weeks is no big deal. Can I get a loaner to continue my business in the mean time? Nope that won't work either unless I want to rent a dodge caravan or jeep liberty(I am in the commercial fleet program which is a complete joke as well) This is probably the 5-6 bad experience i have had with their service department, they don't care and consistently deliver poor service in a poor fashion in my opinion the service department doesn't believe in the product or the management and it is reflected in want little production they do put out. More

They operate like a startup company I bought a Jeep here. Experience was fair, but once the keys were in my hand they have been awful. I had numerous problems right off the lot. They did I bought a Jeep here. Experience was fair, but once the keys were in my hand they have been awful. I had numerous problems right off the lot. They did nothing to resolve. Service kept ordering the wrong parts, the manager was sorry and offered me a free car wash. Uh, aren't those free anyway???? The right answer would be to provide me with a loaner vehicle until all the problems were worked out. But instead I was offered a free car wash and shown the door. DO NOT BUY A CAR HERE. THEY DO NOT TREAT THEIR CUSTOMERS WELL AT ALL. STAY AWAY!!!! Don't say you haven't been warned. More

YIKES Get every thing in an iron clad promise We had a price out the door , tax title and license in mind as we have been shopping for this model. While haggling, salesperson asked can you do.... We had a price out the door , tax title and license in mind as we have been shopping for this model. While haggling, salesperson asked can you do.... out the door and we raised our price and agreed. Sat for an hour, another sales person came in and tried to renegotiate. We felt the original agreement was fair and our top and said we were going back to another dealer we were at earlier. Long story short, we ended up with a deal, out the door , the finance dept, wrote up the paper work, set up our payments, and we put half down. We came to pick up the car the next day, the air conditioner did not work and spent another day there. But all was well... we thought.... Called dealer three times later that week asking three different answering machines including finance guy about seat belt extenders with no response. Figured oh well, forget it, buy them off ebay..... another two weeks go by, and the finance guy is calling saying we need to either send a check for another 300 dollars, or redo the paper work as he did not charge enough taxes. Told him he can have the car back, the deal was all in, out the door, and everything was signed by both parties. I actually hope they take the car back and give us our money back to go to a better dealer. Will see. More

Was given false information to come in the dealer I was told that I could lease a new jeep Cherokee with a 1,000 down to get in the dealer. When I got there it wasn't true. They lied to me. I had aske I was told that I could lease a new jeep Cherokee with a 1,000 down to get in the dealer. When I got there it wasn't true. They lied to me. I had asked about buying a wrangler. They new I couldn't but shot my credit all over anyway to see If I could get a 2nd loan which I didn't even want cause I was to upside down on my current car to trade it in. So basically they lied about leasing the Cherokee and tried to get me a 2nd car loan that I didn't want or asked for and lowered my credit score a ton With out my permission. So I then ask him the reason for that cause obviously I didn't agree to that dumb idea of me having 2 car payments. I then asked him why would I have two car payments. He then said how bad do I want a wrangler and I could just give up my first car to repo just so I can have a wrangler and ruin my credit. What a joke. More

Terrible I just purchased a 2015 Jeep Grand Cherokee from this dealer. Other than the color, I knew exactly what I wanted, but what started out as a good exper I just purchased a 2015 Jeep Grand Cherokee from this dealer. Other than the color, I knew exactly what I wanted, but what started out as a good experience, went completely horrible immediately after giving them the deposit. My first contact salesman(Brandon) was nice to work with. To get the pricing finalized I had to have a visit with the sales manager who felt the need to give me the "what do we have to do to put you in this car today" routine(I couldn't believe people still did that). After telling my salesman that all they had to do was match the printed price that i received at another dealer. Sidenote: I wanted to give the sale to the salesman who had gone through the leg work with me, test drives, answering questions, etc. In hindsight, I should have gone with the dealer that gave me the cheaper price initially, rather than having St. Charles Jeep match it. After we agreed on the price, I told my salesman that I wanted to get every piece of paperwork done, that could be done, so that when I brought the family back with me to pick up the car, all my wife and I would have to do is sign our names. I spent in total about 2 hrs there on that Thursday. This was going to be a dealer trade for the color I wanted, so i could not pick it up that day. On Saturday, we got the call to come pick it up. I told them that we would be in at 1pm to give them our trade-in and pick up the new car. When we arrived, our salesman was busy for a few minutes with another customer(understandable being a Saturday). But the problems started almost immediately after that, when it became apparent that the paperwork was still not complete, when the salesman came back to me to ask what county we lived in(1.5hr)! Are you kidding me! What did I spend 2 hrs there on Thursday for, if they were still working on these rudimentary details! Then we had to wait(1hr) to talk(45min) to the "accessories guy", which I really did not need to talk to. The only accessories i was interested in were all weather floor mats, and I could come back for those another day. but we were told we HAVE to see him first. The finance guy was quick. i think we spent 10min with him. Finally, after almost 4hrs at the dealship, we were going to get our car! That's when we discovered that in the dealer exchange, they did not get the second set of keys for the car, so I would have to come back and pick those up. Also, the "Accessories Guy" now informing me that the parts department had closed at 3pm, so he could not give me my floor mats, I would have come back for those as well. Over the weekend, I was online looking at other accessories for my new car when I found the same factory floor mats for $50 less, and i wouldn't have to go pick them up. So I sent an email to my salesman, instructing him to cancel the floor mats that I did have yet and just refund the money to my credit card since I had used it for part of the down payment. When I did not get a response, I followed up with a phone call to him, which then resulted in the accessories guy calling me back to ask why I wanted to cancel them, to which I responded that I found them for almost 30% less. I told him that if he wanted to match the $140 price(including tax) that I was ok with that. He said, "Let me talk to the parts department to see if I can match that, an I will call you back". After not hearing from anybody for 24 hrs. I called again and was told that the best they could do was $145. I said fine, since I was already in progress with them. I told him that I could not pick them up until later the next week. The following week, i emailed to let them know that I would come in the next morning to get the mats and the refund for the difference. Long story shortened.. It took me 1hr and some four letter words to pick up the floor mats that were already owed to me! No wonder dealers don't want a business model like Tesla coming in, where I can order online and never have to deal with this! More