St Charles Nissan

Sales and service rock! I leased a car in 2014 from Jason and he was very knowledgeable and helped my decision making process go smoothly. He worked with my crazy schedule an I leased a car in 2014 from Jason and he was very knowledgeable and helped my decision making process go smoothly. He worked with my crazy schedule and we made it work. Yesterday my boyfriend leased the 2015 Rogue with Jason and we had another great experience. Our work hours had us showing up there at 5. They close at 6 and Jason stayed late to help us out. I will definitely keep coming back! Unfortunately I cannot remember the sales managers name but he helped us get a great deal. Also wanted to mention the great service I've had there as well with Don. My car has always been ready before the quoted time and he really seems to care about the customers. More

Great Experience - Fast and Friendly From our description of what we were looking for, Andy helped us narrow in on some good choices. After we decided on our favorite, he and his team ma From our description of what we were looking for, Andy helped us narrow in on some good choices. After we decided on our favorite, he and his team made a great deal. The process was easy, and faster than other experiences we had at other dealers. More

Rude phone Called for assistance about a car purchased at this dealership. Not sure the name, but whoever answered the phone was short and rude. Possibly Clint. Called for assistance about a car purchased at this dealership. Not sure the name, but whoever answered the phone was short and rude. Possibly Clint. Called again later, same bad attitude. He hung up both times without saying anything. After an odd purchasing experience to begin with, I will completely avoid this dealership. More

Exceptional Service I came into the dealership, my weather strip had been worn down on both sides of my car just in the front doors. Don greeted me, he was very friendly I came into the dealership, my weather strip had been worn down on both sides of my car just in the front doors. Don greeted me, he was very friendly and remembered me coming in to get my oil changed. Bill came to look at the problem and ordered new weather strips. Don contacted me to let me know the weatherstrips had arrived and scheduled an appointment with me. I arrived on my appointment date. Al greeted me and took great care of my car. I am so pleased with the great service and respect that I have received. My car looked new when the appointment was over. Thank you guys for the great service! More

Exceeded Expectations Great experience purchasing a new Altima. Mitch Riordan went out of his way to be sure I was selecting the right model to meet my needs. When this w Great experience purchasing a new Altima. Mitch Riordan went out of his way to be sure I was selecting the right model to meet my needs. When this was accomplished, Dave Low put the right numbers together to seal the deal. Highest standards of professionalism noted at every level including Cathy Brands in Finance and also the service dept. while getting accessories installed. This is not the first car I've purchased from Dave and probably won't be the last. More

Great experience with this dealership! Had a great experience with every aspect of this dealership...from sales to delivery!! Would recommend this dealership to anyone! I love my Nissan R Had a great experience with every aspect of this dealership...from sales to delivery!! Would recommend this dealership to anyone! I love my Nissan Rogue! More

Unprofessional and Pushy Dealership We will never buy a car from this dealership. Aside from the top of the line Rogue we test drove and were NOT impressed with, the customer service we We will never buy a car from this dealership. Aside from the top of the line Rogue we test drove and were NOT impressed with, the customer service we received was extremely poor. My husband came in one morning and spoke with a salesman, and the salesman was relentlessly calling and emailing us. It definitely came off as annoying and desperate. A couple days later we both came in, test drove the new Rogue. Talk about a boring car. After coming from a Ford dealership and seeing a new Escape (which we ended up purchasing), there is no way we would ever buy a Rogue. For the same price, we got a much nicer vehicle. We drove the Rogue, and sat down with a different salesman, and then he went to get his manager. Said manager sat down, and actually said, "Whatever you do, don't buy a domestic car." We are all for promoting the brand you sell, but to actually tell someone not to buy a domestic car, that did it for us. We will never be back and will definitely not recommend this dealer to anyone. More

Over The Top Just bought my 2015 rogue sl awd. The sever was ell excellent. The was best in town. I drove escapes(felt cheep) rav4 (too high) and other too. By far Just bought my 2015 rogue sl awd. The sever was ell excellent. The was best in town. I drove escapes(felt cheep) rav4 (too high) and other too. By far the rogue was best value and quality for the money. The whole team help us achieve our budget. All I have to say is Sstill Charles Nissan is OVER The TOP More

Horrible Experience My Wife and I filled out a survey about her Hyundai Sante Fe and the Operations manager called because of a low score. We had issues because the seat My Wife and I filled out a survey about her Hyundai Sante Fe and the Operations manager called because of a low score. We had issues because the seatbelt is very uncomfortable. We were told by the operations manager that after talking to the mangers at the Hyundai and the Nissan dealership that they would be able to work a deal for a different car. We were looking to get a Nissan Rouge (because that is what my wife had before and loved it). We spent 4 hours after the dealership looking at cars and then hearing that if they car was less money we would be able to work the deal for you. First of all, that was never clarified when we were asked to come into the dealership to look at the issue with the Sante Fe and talk to them about getting a new vehicle. We lined up a babysitter and came into the dealership to work with them and this and spent almost 4 hours for nothing. This was not handled well at all. Nobody asked brought up the cost involved to be able to trade in our Santa Fe for the Rouge. Nobdy seems to have really done any research up front or bothered to asked us any questions, before telling us to come into the dealership. It seems that if you are going to ask someone to come into a dealership for 4 hours you would have your "ducks in a row". I also brought up these concerns, Kevin (the Hyundai the sales manger) was condescending when asked about why we were asked to come in to work the the root problem. And nobody bothered to look into this. All he could say, is I hope you are not mad at us? Needless to say, at some point we were happy with this dealership and likely would have bought many cars from there based on our first experience with St. Charles Hyundai/Nissan. More