St Charles Nissan - Service Center

They don't honor the appointment I made an appointment for 5000 miles service online thru their website. I had it at 5:00PM July 3, I got there 10 minutes ahead of time and they refu I made an appointment for 5000 miles service online thru their website. I had it at 5:00PM July 3, I got there 10 minutes ahead of time and they refused to service my vehicle and told me it is already late in the day and they started working at 7 in the morning and just told me that their appointment system is so messed up and not rely on it anymore. Hey Nissan St Charles, your service advisor told your customer that your appointment system is bad and if he is to decide he would shut it down. All the people there look tired and are just standing around and refuse to take on customers, maybe they want to start July4 early. I could understand if they called me ahead of time to cancel or reschedule if they cannot accommodate me. This is very bad customer service and arrogant attitude by these people. More

The staff is always very friendly and polite. They know me by name. When I needed a repair that was not covered by warranty, Nissan and the dealership worked with me to defray much of the cost. me by name. When I needed a repair that was not covered by warranty, Nissan and the dealership worked with me to defray much of the cost. More

Every time I come to the Nissan service department, I get great customer service and I get quality work done to my 2007 Nissan Maxima. great customer service and I get quality work done to my 2007 Nissan Maxima. More

The promptness of service advisors was immediate and vey plesant and knowledgable.Too be able to pull right into service,especially on this cold morning was great.Work was completed as I waited,and did not plesant and knowledgable.Too be able to pull right into service,especially on this cold morning was great.Work was completed as I waited,and did not take long.When complete,advisor explained all,stamped book,advised/set next appointment,then took to me to cashier who was very nice and explained all work also.Thanks to all the staff! More

As always, the service dept. provided excellent care --- friendly and efficient. Jeremy and Bill as well as all the other members of the service staff are professional and truly care about the customers. I friendly and efficient. Jeremy and Bill as well as all the other members of the service staff are professional and truly care about the customers. In fact, while leaving the service center, I asked the technician who delivered my Nissan where the closest good car wash was located. He replied "right here, we can take care of your truck" and then proceeded to have my truck hand washed. Definitely plan to continue my relationship with this dealership! More

I leased a Nissan Rogue from St. Charles Nissan in 2009. Although the leaseing experience was very good, the service department has been exceptional. All of the service work is completed at the dealership. Although the leaseing experience was very good, the service department has been exceptional. All of the service work is completed at the dealership. I have never felt like they were try to upsell me on sevice. The oil changes are quick and are completed while I wait (without an appointment), or I am offfered a shuttle to my work. Most recently I had a problem with the differential. A repair that cost approximately $2,100.00. Although the warrenty had expired Bill Hughes worked with Nissan and the dealership to have the work completed at no charge. I highly recommend this dealership for purchase and leasing and most importantly for service work. The purchase or lease of a vehilce occurs every several years, however, service work, preventive maintenance and oil changes are ongoing. More

Service department is a great team, very professional and very friendly. They always explain to my satisfaction what is going on with my car whether it's routine or a technical problem. I certainly recommen very friendly. They always explain to my satisfaction what is going on with my car whether it's routine or a technical problem. I certainly recommend their their service department ! More

We've worked with many fealerships and have to say these guys (gals) are #1. In fact, reason we came back for second Nissan. Exceptional customer care. guys (gals) are #1. In fact, reason we came back for second Nissan. Exceptional customer care. More

The service staff here is so friendly and helpful and I trust them to tell me the truth about my car. I am treated respectfully when I go in there. They call me by name when I get out of my car-talk abou trust them to tell me the truth about my car. I am treated respectfully when I go in there. They call me by name when I get out of my car-talk about feeling welcome! They offer additional services, like washing my car for me. I feel safer going there. More

I went to St Charles in November 2011 to buy a Nissan versa from Paul Hinton. Paul was very helpful and friendly throughout the buying process and I have recommended several friends to look up Paul when versa from Paul Hinton. Paul was very helpful and friendly throughout the buying process and I have recommended several friends to look up Paul when they want to buy a car. I told Paul Hinton the reason I was buying a versa from him and ST Charles Nissan was the service department. My story is a little different from, why does a person go to a certain dealership to buy a car and here is my story. A while back, I had two Nissans that needed service work done and St Charles was the only dealership who could resolve the problems that my Nissans had. The work was done under warranty, with a great care to details that was needed to resolve the issues with my Nissans. Bill, Paul and Nate impress me with great customer service, great Quality of Work, a very friendly attitude that lead to a great Overall Experience. I know first hand that other dealership could learn allot from St Charles Nissan business model on dealing with customers on a daily basis. I know when any one is in the market for a car or need service work done on their Nissan, I will point them toward St Charles Nissan. More